Schlotzsky's — Restaurant in Austin

I ordered a Greek salad without the meat. For over $11, I received the smallest salad you can imagine. The salad was great. But it was very small for the price. I should’ve gone a half a block away to MOD Pizza because for $11 you get four times the amount of salad there. Schlotzsky’s needs to do better. I really felt ripped off. So I called the number that was given to me by the owner after he read this review. Some individual with a heavy accent answered and wondered what I was calling about. I assumed I was going to be given some kind of gift certificate, because I basically was given no salad for over $11. First, I had to go to a lengthy discussion about my experience, which I thought he would already know about, since I was given a reference number and an alert number to give to the customer service, and obviously I DID give it to him. I was not offered a gift certificate or anything like that and it was a waste of my time. I bought the salad without the meat. You would think that I would be given more lettuce to compensate for the money they were saving when I did not get the meat. That salad was a joke. And their customer service was a joke. I finally just hung up because I did not have the time to deal with that nonsense. I will never give this place another cent of my money. Also, their drive-through person should be nominated for the lease-friendly Drive-through...

The wife and I tend to frequent this location as it is .85 miles away from our residence. We have tried different times and different selections. About 1 year ago, this location was hopping and lively. It seems that over the course of a year or so, this location has gone a tad bit down in the lively personnel. Perhaps it is because of the different times that we go. As for the food, we have only had 1 (single) issue where the food wasn’t made correctly (to order). I usually just order simple things whereas my wife orders spicy, complex sandwiches or complex salads. Food always is prepared fresh and it is served with a good layout (presentation). Exploring the menu, adding different ingredients to our favorite dishes is no issue with the kitchen. Add to the fact that the wife discovered that she can buy the spicy sauce by the bottle and take it home. The layout of the location (interior seating) is very generous. It is comparable to other Schlotzsky's locations. There is one round table that appears to comfortably seat 10-12 people at it. Outside seating is ok for the location. I was halfway expecting to see an 2nd story or balcony but none really exists here. The cleanliness is always evident. If a customer spills a drink or food, the staff are pretty responsive to cleanup. The trash areas are tidy whenever we visit. As are the restrooms. We will continue to come back to...

Rude from the worker to the General Manager. I ordered online. Ipared in the place where you pick up food designated area in front of the restaurant and called the phone number to tell them I had arrived. Nobody answered the phone. I was going to go up to the door, however 2 other customers walked up to the doors and they were locked. I then got in the drive up line which was very long and waited my turn. Upon getting to the speaker the worker informed me that they don't come outside and they don't answer the phone and that I needed to come through the drive up. I said then why do you have signs out there say park here and call us and why not a sign saying that?They stop doing carbside at 7:00 p.m. they open until 10:00 p.m. When I got to the window the general manager came Came to the window and she let me know that the phone's turn off at 7:00 p.m. also. If your open till 10 why do your phone turn off at 7. Again why was there no note to this effect anywhere on the sign to pick up or on the door. The worker slammed the window in my face and the general manager did it too.Thinking I guess it was OK since they said have a nice day as they did so. My food was cold from waiting in the drive up line as my order was ready at 7:12 and I didn't actually get to the window until 740 I was in the parking lot at 7:08. WE WILL NEVER GO...