IT'SUGAR Baltimore — Restaurant in Baltimore

The store had a wide variety of items. I believe it was the store owner or manager that was very inviting and engaging. However, when we went to cash out the cashier was HORRIBLE. She was rude right from the beginning. After she scanned my items I went to pay. She just stared at me. I went to put my card in the reader and she stopped me and said I don’t have everything. I was clearly very confused and she just kept repeating she doesn’t have everything. It took a second for me to realize what she meant and that my 6-year-old was standing behind me with the items she wanted to purchase that I thought were already scanned. I apologized that I thought she had placed them there and the cashier continued with her negative attitude. I understand that there’s dishonest people out there but all she had to do was simply say my daughter was holding items that were not scanned and I would have handed them over but instead she couldn’t use her words like an adult and had to accuse us of intentionally not paying for items. Please retrain your cashiers. If it wouldn’t have upset my daughter I would have absolutely ended the...

On 9/11 at 3:45PM I was in your store at inner harbor Baltimore. I did not realize you could not sample and grabbed a chocolate pretzel from the container. (My mistake I know it’s the pandemic but just wasn’t thinking) Your employee Molly came over and snatched the container from me, and humiliated me in front of the entire store. Told me why would I touch them in the middle of a pandemic and what was wrong with me. I apologized and she continued to say things out loud in front of the entire store, and walked over the other associate to continue to talk about me in which I told her to please stop talking to me like I was a child in which she responded in front of everyone that “I had problems” I am someone who suffers from bipolar disorder and medicated for it. For her to call out my mental health in front of an entire store for them to hear, when I did not disrespect her once was completely uncalled for. my family stood in line and continued to purchase items. She then called security and said it was over a mask, when I had a mask on the entire time and you can gladly watch your...

Bad GrandMa & GrandPa..but....... we take our Granddaughter to Its Sugar everytime we travel to Baltimore to visit her (which is often). Our daughter is not pleased with us 😜😊💗 We also get the Pop Rocks & astronaut ice cream candy for us and all sorts of sour gummies for our Son. For our daughter who frowns upon us for buying candy for our granddaughter, we buy her an assortment of chocolates... this place has a huge selection of candy of all sorts... its located in the Harbor Pavilion that has the Cheesecake factory & is directly across from the Renaissance...