BLACK BURNT STEAK...

I ate here at Brazilian Grill 01-06-2019. I pretty much come here to eat every Sunday. So my boyfriend and I always eat by the bar at one at the tables, we arrived around 12:05pm and place was slow at this time. our waitress who's name i don't remember was as always very nice, mentioned a special they had that day which was a steak on a big metal skewer cooked to order and it came with 2 sides. my boyfriend and i decided to try it, why not... we ordered the Steak medium well. At this point there was only 3 people sitting at the bar, 3 more couple of parties arrived a bit after . We are waiting patiently for our food. I see food coming out, I understand certain food take certain time to cook but this is pretty much a steak house and buffet and the parties that arrived after us were served before us, ate and left and we still had not gotten our food. Our waitress and the bartender who was near by noticed we were getting a bit impatient and they apologized for the delay of our food. Couple minutes after they had gone to check on our food, it came out. we got our food at 1pm. Steak came out looking nicely about 5-6 big chunks of steak but i could tell it was not cooked medium well because it was dripping so much and it looked red. i took a piece thinking i might be wrong, i cut into it and it is rare as it can be, barely cooked on the outside. my boyfriend nicely showed and asked our waitress to send it back, now when it came back it took no longer then about 5 min, not kidding and the pieces of steak were small not even that that steak was burned and i mean they made sure it was dead it was black, please see picture attached. Our waitress nicely said "sorry for the wait and sorry its a little over cooked". I said " A little, no this is way overcooked." the bartender, waitress and i believe it was a bus girl, they were attentive and friendly and apologized many times but the only thing i do believe that needed to be done is re-due a new steak and had never brought that steak out and this should of been brought to a managers/owners attention. I don't think we should have even paid for our meal to be completely honest with you. Again the place was slow when we arrived and our steak should have not taking nearly an hour to be cooked and send out rare and then sent out again but cut into small pieces and on top of it burned black. I WAS VERY UNHAPPY WITH THE FOOD AND THAT I WAS CHARGED. I WOULD OF BEEN OK PAYING FOR THE RICE THAT I ATE. Hopefully it won't happen again. I am giving 4 stars because most of the time my experience here is good. I will be back Sunday and hopefully its better.