Brazilian Grill — Restaurant in Barnstable

BLACK BURNT STEAK...

I ate here at Brazilian Grill 01-06-2019. I pretty much come here to eat every Sunday. So my boyfriend and I always eat by the bar at one at the tables, we arrived around 12:05pm and place was slow at this time. our waitress who's name i don't remember was as always very nice, mentioned a special they had that day which was a steak on a big metal skewer cooked to order and it came with 2 sides. my boyfriend and i decided to try it, why not... we ordered the Steak medium well. At this point there was only 3 people sitting at the bar, 3 more couple of parties arrived a bit after . We are waiting patiently for our food. I see food coming out, I understand certain food take certain time to cook but this is pretty much a steak house and buffet and the parties that arrived after us were served before us, ate and left and we still had not gotten our food. Our waitress and the bartender who was near by noticed we were getting a bit impatient and they apologized for the delay of our food. Couple minutes after they had gone to check on our food, it came out. we got our food at 1pm. Steak came out looking nicely about 5-6 big chunks of steak but i could tell it was not cooked medium well because it was dripping so much and it looked red. i took a piece thinking i might be wrong, i cut into it and it is rare as it can be, barely cooked on the outside. my boyfriend nicely showed and asked our waitress to send it back, now when it came back it took no longer then about 5 min, not kidding and the pieces of steak were small not even that that steak was burned and i mean they made sure it was dead it was black, please see picture attached. Our waitress nicely said "sorry for the wait and sorry its a little over cooked". I said " A little, no this is way overcooked." the bartender, waitress and i believe it was a bus girl, they were attentive and friendly and apologized many times but the only thing i do believe that needed to be done is re-due a new steak and had never brought that steak out and this should of been brought to a managers/owners attention. I don't think we should have even paid for our meal to be completely honest with you. Again the place was slow when we arrived and our steak should have not taking nearly an hour to be cooked and send out rare and then sent out again but cut into small pieces and on top of it burned black. I WAS VERY UNHAPPY WITH THE FOOD AND THAT I WAS CHARGED. I WOULD OF BEEN OK PAYING FOR THE RICE THAT I ATE. Hopefully it won't happen again. I am giving 4 stars because most of the time my experience here is good. I will be back Sunday and...

EDIT(9/24): went last night (don’t remember the date of my previous review) The food was great and the service exceptional- with people continually making sure everything was going smoothly- we all had a very enjoyable dinner out (which doesn’t seem to be the norm lately)

It was really a 1* dinner but I'm hoping it is just temporary and do not want to hurt their reputation. We've always had a great experience and brought many people as well as recommend it but I will not anymore. We were so disappointed. Our waitress did tell us that the usual chef was away so I hope that is it and he comes back. We arrived @ 4:30 The salad bar was sparse compared to the usual. Almost all meats were all dry and chewy - don't know if it was the quality of the meat or the cooking but not what we've experienced here before. I felt terrible for the waste but I'm not going to force myself to swallow meat and is so unappetizing. It wasn't until we filled up on the chicken salad and the garlic bread(brought at the end of our meal) that a med rare filet mignon finally came out and was enjoyable. The butternut bisque was inedible tasted like paste and it's usually my favorite. The pineapple was no where to be found until we were ready to leave and instead of the sweet treat I was anticipating it tasted like a hunk of pineapple with very little sugar was heated in the microwave as opposed to grilled. And I got a mouthful of bitter mango in the mango salad. I should have told this to someone when we were there but everyone was so nice and friendly I didn't want to ruin their night. PS- I was surprised that their were not other reviewer that felt the same and then looked on trip advisor and see many comments that felt the same. I hope this is just a covid thing that they don't have back of the house with qualified people and they are able to get back to what they were for everyone's sake. This was a splurge for me as it was my first time IN a restaurant and I...

I came here to the restaurant, Saturday March 15th for dinner with a party of 5 total. Right off the bat steaks were already coming to our table and the service for “FOOD” was great. The service from the churrasco was absolutely amazing. As always the service from the meats is outstanding. It was all good until the server came to our tables and asked for our drink order. We ordered a bottle of wine around a $30-$40 price range which was fine. It wasn’t until the server offered my friend a Tequila Mezcal that they had in a cart which they were going around offering to the tables they had. They had 3 options. A good one, a better one and the “BEST” one. My friend wanted the Best one without knowing what it was. Without hesitation the server poured my friend HALF OF A SHOT. Not a full shot, HALF OF A SHOT. Which was unbelievable. I’ve been working at a Brazilian restaurant for years and I have never heard of something called HALF OF A SHOT. After dinner we received our bill. A clase Azul Black Tequila Shot at a whooping price tag of $220.00. Not one full shot, Just half of it. Yes my friend should have asked about the pricing but since they were offering various options to him, he was completely overwhelmed about it. They took advantage of that and without any explanation of the Tequila they were giving him. No information about the tequila or pricing. What does it take for the server to provide such simple information to their clients. I thought the goal of a restaurant was to provide a great experience at the dining establishment which I had until this happened. I paid the bill and told the server my reasoning. Not only did this happened but they also tried charging me a drink which I didn’t had at all or anyone at my table until I noticed until I got home. I have been here multiple times and would recommend this place to everyone but after yesterday my views about this restaurant has changed and won’t be back for a...