Arby's — Restaurant in Bastrop

Couldn't wait to stop in & get one of their roast beef sandwiches, & ham & cheese, I like food.. I almost don't know what to say, (that's rare) walked into 2 customers waiting at an empty counter, manager trying to diffuse a heated argument between 2 employees behind the food dispatch area, & the other employees next to them. Instead of hot ham & cheese I got cold turkey club, she tried to correct my order, & to make up price difference they were going to give me a roast beef, I ended up with a ham & cheese, & bought the roast beef. If y'all get the ham & cheese order the double cheese. Going to say the turkey club was really good tho, their bread was soft, fresh whole grain wheat, very good, roast beef, very good, ham & cheese was dry, hence the double cheese. Hopefully employees will be more professional & take orders seriously. I'll give it another shot down the Rd. Maybe I should've ordered ham & cheese hold...

We had a very lackluster experience with this location. I am a huge fan of Arby's and eat it all the time, so as we were passing through Bastrop of course I wanted to stop. The food was ready immediately after we ordered, which in my experience is not the norm for Arby's who prepares food as ordered. We ordered large roast beef sandwiches, fries, and mozzarella sticks. All three were barely warm and we were overwhelmingly disappointed. The roast beef did not seem fresh as it usually does at Arby's, the fries were not crunchy with some being over cooked and the mozzarella sticks were like breaded sticks from my refrigerator. We will not be stopping again and had to provide this review because this location does such a disservice to the Arby's reputation. I only gave a second star because the young lady working the register addressed us pleasantly when...

Today was my second attempt to get something at this location, I will not be giving them a third strike, never coming back. First time right after they opened we were told it was going to take like 30 minutes to place an order in the dining room, nobody else was in there! They were too busy caring about the drive thru. Fast forward to today and once again nobody inside in line, employees walking back and forth, never once acknowledged us, then even started to walk up to us, looked us in the eye and turned around to do something else without saying a word to us. Walked out and we will never give them another chance. They'll be closed within a few months and they deserve to be. If the owners don't bother to get competent employees and to spend the needed time to train and supervise them then they shouldn't be...