Ricky's Thick N' Juicy Burgers — Restaurant in Baytown

I want to love them but...

I've had a pretty good burger from this location before, I had three co-workers that agreed we would place an order over the phone for four combo meals to pickup. The man who answered was hard to understand and seemed quite stressed or rushed. The problem, I thought, was quite simple 4 normal people at work wanted burgers during lunch time and Ricky decided to invest into the burger business to solve hunger issues such as ours. Unfortunately, after I had to confirm what side a co-worker wanted when being told onion rings were not available, patience ran out for my call. God forbid I could not understand the man on the phone when he rattled off the bread options, or cheese options. This poor guy, who must have been alone helping customers in person-over the phone-and probably also the chef, stated "next time you call know what you want." Well I had done my due diligence and even had two yellow sticky notes full of order information. I said well next time maybe we should call somewhere else, you know what he said? "Okay you go somewhere else" and hung up on me. He called my burger loving self bluff. Bold move dude. I think this guy would be the guy who cleans up at the poker table. Anyway...

I wanted to leave this note as a suggestion to have a customer service oriented individual, that can communicate efficiently take the to go orders or any phone call for that matter. Just a thought. Or pay for an online service so customers can place an order online. I had to open up my Domino's App and order pizza when all four of us had our mouth set on hand crafted burgers.

Good luck out there to those with hunger pangs, and those attempting to...

Ricky's hamburgers are exactly as advertised: a large piece of juicy meat, thickly sliced vegetables (bread and butter pickles are sooo delicious!), sourdough bread. My ALL-TIME VERY FAVORITE hamburgers!! There are several options for breads and cheeses, and even different types of meat if you don't want beef. The French fries are nicely seasoned. (I've also had their chili cheese dogs. Yummy!) The restaurant has been in the same strip shopping center (off Garth Road in Baytown, Texas) for quite a while. There are limited numbers of tables -- a few picnic tables outside, as well as indoor seating -- so be aware this place isn't the size of McDonald's. If you're looking for a fancy restaurant, this isn't the place to be. If you want GREAT tasting burgers, don't go anywhere else. Seriously. Thursday has a "2 burgers and 2 fries and 2 regular size drinks for $12.99" sale. Typical lunch and supper hours are busy. But oh, so worth it! They also have free WiFi available; just ask for the secure code and they'll give it to...

I was in Baytown for some training and decided to stop by here before heading back into Houston due to the overall rating and proximity of this restaurant from the training facility.

After placing my order, the burger came out in less than five minutes! As if it was microwaved or something. The burger was decent sized, but it was cooked well done and it was definitely NOT juicy. My co-worker and I were both curious about whether or not the burger was just pre-cooked or if it was just placed on a food warmer a la McDonald's. But either way, it was just okay.

The burger came with fries but they don't give you a lot of it. Definitely less than what we're used to when it comes to burger combos. I had the burger, fries, and some pickles and I was full. My co-worker, however, wasn't even close to being full - he, too, complained about the amount of fries that came with the combo.

Probably will...