The Honey Baked Ham Company — Restaurant in Bellevue

I had an absolutely terrible experience with this company. A close friend of mine just had a baby, and I wanted to provide her with one of her favorite meals - a turkey dinner. I decided to try out this company for the first time and ordered the meal to be delivered to her, and when I checked in with her she said she never received it. I had confirmation of the delivery, so I called customer support. The representative told me to call my friend and make sure she looked outside to see if the delivery was there. Of course my friend opened her door and looked outside already, and the rep kept demanding I have my friend do really weird things like that to "make sure" the delivery wasn't there. Really nit-picky, ridiculous instructions.

They then said they didn't think they would be able to do anything because the company received a delivery confirmation. I said maybe the carrier delivered it to the wrong address and if that's the case the meal should be replaced, and the rep said "well I still doubt we can refund or replace this, we DO have a confirmation and DON'T refund any delivery that we received a confirmation for." I thought the condescending attitude was really unnecessary. They said they'd get back to me with more info - it's been 5 business days and no word, no call, no email.

I have a lot of expecting friends who I was planning on using this service for (who wouldn't love a good comfort meal after having a baby?) but I certainly won't be using their services for any of my friends if they refuse to make this right. If a company offers a delivery service, they should have the bandwidth to support paying customers when...

Great place, a holiday tradition, ANd we had. A problem with our ham. Needless to say, the customer service is fine at this store. I was able to contact them by phone, with minimal wait. They gave me their email. We sent pictures of the mostly uneaten ham, receipt, and picture of the label. They refunded our purchase and said they wished more people would call instead of leaving bad reviews so they could help. They want to help.

I’m impressed! I didn’t expect this after reading other reviews. Thank you.

When we visited it was early morning and Christmas Eve Eve. I will say the greetings were not all that friendly but thank you for working on the holidays, it was gonna be a very busy day. No harm. No foul. Did not impact star score for me. Try to cheer up.

We’ll definitely be back. These hams are amazing and 10 years in I’ve never even thought about a refund until this year. Our ham has an undisclosed problem and the store was VERY accommodating.

Just call them. They will make it right.

If you’ve never been here. You owe it to yourself to taste a...

This place has the best ham I have ever eaten. Their turkey breasts are even better. They put this glaze on top of their hams and turkey breasts and it is so delicious. there reservation system is quick and easy, although a little out-dated, it still gets the job done with out an issue. Their lunch options are great although they don't cater to breakfast in anyway so no egg sandwiches. But they use the same ham and turkey on their sandwiches that they sell in packages for peoples dinners/meals so their sandwiches are great. I have never once have gotten that didn't have fresh ingredients. They also make their own sauces and oh my word I have never had a better...