Wendy's — Restaurant in Bellmead

I would give the Bellmead, Tx location zero stars if I could after the unbelievable poor customer service that my family and I were unfortunate enough to receive from the "manager" Kurstin whom after I politely explained to her that our order was missing three 4 piece nuggets and 1 french fry and 2 medium drinks (we ordered 6 $5 biggie bags). She turned and questioned the employees and then returned to the drive thru window and asked to get the bags back which I was happy to hand to her and asked to please make sure that when they correct the order to please see to it that the food is not just tossed in the bags like they were when intially given to us. She then retorted "excuse me?!?" as if I was being rude which I was not and then she said "I'm already making sure they remake your order properly I don't need you to tell me how to do my job!" with an attitude. At this point we decided to just ask for a refund due to her attitude and condescending tone at which she ignored the request and continued talking to the employees, I then said "excuse me ma'am, ma'am excuse me" trying to get her attention which she blatantly ignored me and when a male crew member approached the window to see what I was saying, I told him I requested a refund and am not interested in the food to please tell her that we requested a refund, he turned to tell her and she said "too late I'm already remaking it and he can wait" she then returned to the window with the food and I explained that I requested a refund and she visibly ignored the request even when she was again told by the crew member and she said "um we already rebagged your food and I am not refunding your money" which of course I would not accept that and insisted that she give me my money back and we would go to another restaurant which she said she will not. I asked for her name and title which she gave nonchalantly and I then reiterated my request for a refund and she still said no which I then asked do I need to call the police? We do not want the food and we would like a refund as requested which she replied "call them!" then as my spouse started to dial the number on her phone then the "manager" Kurstin asked "where is your receipt?" then I replied "it's in the bag that you have ma'am." She then said "give me your card" and I replied "I paid with cash," she then left and came back with my money and she said as she was handing me my refund "I will be speaking with my DM in the morning, don't ever come back to this Wendy's again!" Never in my life have I experienced such deplorable customer service! Kurstin should not be a manager at all in my opinion, at her position she should exemplify to her subordinates the great customer service that the Wendy's brand is renowned for and boasts on their advertising and should never speak to anyone the way she spoke to me and my family period! All this horrible lady exemplified is everything you should not do ever! This single bad experience was enough to forever tarnish the brand and their mission statement in which they pride themselves, we will...

Me and my wife decided to try this place because she loves yall, i ordered a biggie bag and a triple only mayo with a strawberry frosty. The fries were cold and hard. My triple only had 2 peices if meat and it looks like it was leftover meat from yesterday and nothing else on it. I still had to put mayo on it when i got home. Keep in mind i live 5 min from restaurant. My main issue is while giving our order the order taker misunderstood what we wanted. When we tried to correct it. We were told " I don't have time for this". Then she proceeded with what she had and not what we wanted. We told them again at the window to pay and still we were ignored. We then told the lady handing out the food but we were told again what "we" wanted. She finally gave us the frosty instead of the lemonade but she was so mad she practically threw it at us and didn't even ask if we wanted any sauce for the nuggets. All this over the difference of a strawberry lemonade and a strawberry frosty. I will never go back again. The rude and ignorant people that work at this location need to be dealt with, otherwise I'm sure there won't be enough sales to keep it open for...

I can through the drive thru around 12 it was packed we were last in line then this white girl in a ponytail a worker and proceeds to tell us thru the window to leave n doing shooing with her hands with a ugly face and is staring directly at me like she mad she got a do her job and then at the window tells me she can't do two separate orders like we're not right there and I ask do I gotta pull around and she doesn't respond n whole time I'm ordering act like she can hear me the whole interaction was horrible and then we get to the window it's another worker and her but she goes back to make our food and then she proceeds to give us our meal I order a 10-piece and she proceeds to give me an eight piece and I also ordered Fuego fries she proceeds to not even give me half the bag you're supposed to fill it to the line she didn't even do that she didn't even give me 1/3 of fries I probably got like 20 fries I got pictures and I'm going to put them down below if I can it was a sad excuse like I'm sorry you chose to work there and are mad because you're backed up I worked in fast food I know how it is that still doesn't give...