Jasper's Barbeque — Restaurant in Big Bear Lake

Rudest waitress encounter. Please read the story I shared on Facebook about our experience:

THE ACID in NO LEMONS 🍋 🍋 🍋 Last Saturday, July 29, my family had a great day as we set ourselves out to have fun at Big Bear Lake. We rented the Tarzan Boat at Captain John's and had a nice picnic by that area as well. Dinnertime the kids decided they wanted to have pizza. Like your usual patron in this day and age of technology, I decided to go on Yelp to check out the best pizza place in Big Bear. "Saucy Mamas" was it. When we got to "Saucy Mamas" the wait was an hour and 25 minutes so we saw this place in front of it called "Jasper's" which is a bbq/steakhouse place. We decided to go in there instead as visibly there was no crowd. 15 people, all of us, we entered Jasper's. In front of the line was me and my cousin Glenda. A waitress with dark black hair, missing tooth in her right-side asked us how many we were and my cousin Glenda responded 15. As soon as the waitress heard 15, I could see her "displeased face" (still painted on my brain today). In my mind I was asking why the PMS attitude? You are about to get a big check? I tried to let it go, who knows what she's been through that day. Observing her I see her scoping the dining area seeming to figure out how to sit us. I made a comment saying "you don't have to sit us all together, we don't mind sitting in separate tables". It figures her bad day has not ended and with total rudeness spewed "YOU REALLY CANNOT SIT TOGETHER! By this time, my hormones are starting to react, mind you I am 50, my cousin 48. You guys can probably imagine we are starting to turn green but we still tried to keep our Cinderella composure. I still had to say something so I told her with my "I am the customer here persona", "I am just letting you know!". My cousin tried to calm me down saying "she might spit on your food". So with that said we let go of two strikes and obliged as she directed us to our tables. In 3 different tables, we were all seated. First table she came to get drink orders was us. She still had "attitude" written all over her that even the kids noticed. A couple of us requested water with lemon. At this point I was all eyes on her as I still see the dissatisfaction on her face having to serve a big group. We checked the menu and noticed their prices were ridiculously expensive. Since we were close to starvation, we really did not mind as another cousin volunteered he'll take care of the bill for us (he's loaded 😊). With that said, we were ready to ignore our "ACID waitress" and enjoy our free meals 😜. So merrily we wait trying hard to ignore the vile in her. Soon she comes with our glasses of water, sets them harshly on the table and tyrannically says "BY THE WAY, JUST SO YOU KNOW, THERE ARE NO MORE LEMONS IN THE KITCHEN, PERIOD! WHOAHHH!!! As soon as she left our table to get more drinks, I think what she just said and the way she said it was STRIKE #3! My loaded paying cousin stood-up, walked-out and like a cult leader took all of his followers with him. There goes our free meals so we needed to follow our leader 😂 As we passed by our unhappy server on the way out Glenda said "CANCEL ALL OUR ORDERS!", to which VILE lady said, "REALLY"? Yeah, REALLY! By the time I passed her by I told her "You have bad customer service" followed by my niece's comment of "You are rude!" The last of my nieces who walked-out said MEAN waitress was laughing afterwards. GOOD! Bout dang time! We made our way back to the pizza place and as soon as we got seated, the first thing the kids asked "DO YOU HAVE LEMONS?" 🍋 😂. Please feel free to share. A willing, paying customer should not be treated this way especially if all you did was show-up to have a good meal. Moral of the story - If you are a restaurant, keep your back kitchens stocked with 🍋...

We had high hopes based on some of the reviews. However our experience wasn't very good at all. We ordered the ribs meal with fries and baked beans, 2 of the big popper burger meals, a ribeye steak meal with fries and a porterhouse steak meal with beans and "famous" twice baked potato and Mac n cheese poppers and 2 meat special with Cole slaw and fries. The appetizer didn't come until the meal. It took a long time to get our food. The porterhouse which was 46$ was extremely overcooked. Like bone dry. I asked for another and they were out of them. My option was a lesser quality steak. My son ate it instead of me and I ended up eating his ribeye, which was also overcooked. We ordered medium it came "leather". The "famous " twice baked potato was gross. There was a mountain of cheese that congealed before I could eat it. I ordered onions which were 4.50 additional cost which were swimming in dirty looking/tasting oil on the plate! Gross.... The ribs were decent the meat shredded off the bones with a fork. The burgers were OK but the poppers were overwhelming the other flavors. The meats chosen for the platter were the spicy sausage and brisket. The sausage was good but the brisket was so dry it was inedible! A couple of the fries were still frozen in the baskets. Not just one order but in 2 of them. The waitress was nice and helpful but it was not a good experience for us this night. Over 170.00 for really sub par food for the...

On our trip to Big Bear Lake for our Summer Family vacation. We stopped by this awesome smelling BBQ place that we just had to have a few taste. The place was pretty clean with warm modern wood cabin feel and an open are to enjoy some regular and large tables with windows to view the main street from the location of people window shopping and checking out the various businesses.

The food for the adult dishes were definitely filling and very delicious. The ice cold drinks in jars was a very nice touch and were definitely enough to quench anyone's thirst waiting for dishes to reach the table. Service was really friendly and attentive and we were very surprised by the amount of items on the menu and the speed of the delivery.

Our only constructive criticism is that the child plates seem to be a little lackluster in contrast to the quality for the adult dishes. Sure, this could be just an opinion, but the child pizza looked oddly familiar to a 3 dollar frozen microwave pizza and fries at $10+ dollars. Other than that, the price for being in Big Bear Lake was definitely felt but coming from Vegas, we know how tourist areas can be and the affect to the upcharge at the end of a bill. I think it was worth it for the occasion and would definitely visit again, just might choose something different instead of the kids cheese pizza.

Great service, great atmosphere. Can get pricey but just make sure...