North Pole Fudge and Ice Cream Co — Restaurant in Big Bear Lake

Would be a 5 star if not for the service. My family and I have been coming up to Big Bear for over 20 years and we always stop into this shop. It’s the best candy store in town. But the staff nearly ruined our recent experiences.

PRODUCT & PRICES The store is small, so the choices are limited, but they still offer a good variety of everything: kid’s hard candy, decadent & unique fudges and caramel apples, delicious ice cream, and sugar free chocolates. What they lack in quantity, they make up for in overwhelming quality. The prices are surprisingly low considering the quality of the candy.

ATMOSPHERE The decor is a never ending Santa’s Workshop. From a working train that circles overhead to the clever sweets-related quips on the walls, this store will ignite the imagination of any visitor. It has a small-town, support-the-local-shop feeling. There are large windows where customers waiting in line can look in on the candy-making process. No seating inside but there are plenty of low walls lining lovely flower beds outside the shop. There are also public dining tables in a walkway a few stores up the street.

STAFF During our week-long trip to Big Bear, my family came in and purchased candy/ice cream/fudge at this store 4 different times (including some candies to take back home). There were at least 3 different staff members who served us and each of them were cold and unfriendly. They made us feel like we were an inconvenience and unfortunately, made the experience as a whole far less enjoyable. We didn’t remember the staff ever being unpleasant on our previous visits. If the candy weren’t so good, I wouldn’t be coming back to this store during our next visit.

TO SUM UP There are other candy stores in town that are bigger with more variety, but this shop is a true local treasure with high quality product. If the staff can learn to offer a smile to their customers, they’d be a...

So disappointed!!! I went in yesterday and grabbed a vanilla fudge and a milk chocolate fudge with some pop rocks candies and some candy sticks and 3 single different milk chocolates with flavors lots of people in there cute little store. Then my son and his family grabbed some yummy ice cream seriously delicious tasted so fresh so we drove back home today I was about to do a video and post it on my story to show my delicious milk chocolate fudge and what do I open a mint one. I’m soooo sad cuz we only go once a year to big bear and I was really looking forward to my yummy fudge just to open it and it be the wrong one!!! I’m thinking maybe she grabbed the wrong box after she boxed them because I specifically asked for the vanilla and the milk chocolate and I also pointed to it.. I don’t think that mint one was even near the milk chocolate one ugh…So the reasoning for this post if your ordering more then one make sure to check before you leave to check to see if you have the...

While this adorable shop has every confectionary delight humanly imaginable and then some, I am forced to give this establishment a '1' star. Being a doctor who has buried way too many patients from Covid, I was relieved to see that this establishment appeared to take their customers' health and safety into consideration. With a sign on the door requiring patrons to be masked and maintain social distancing, I entered, assuming the risk to be low. As I waited my turn in line, there was a family standing in the tiny ordering area, congregating and chitchatting while taking up this tiny space - unmasked and not even ordering. I asked the girl behind the counter to address the safety issue, but she and her colleagues just giggled and shrugged their shoulders, saying nothing. Very disappointing to see that this adorable shop's priority was profits before the health and safety of its employees, customers and community. ...