Fire Rock Burgers & Brews — Restaurant in Big Bear Lake

Today my family and I decide to take a trip to Big Bear and eat at our favorite place. Since our two dogs usually travel with us we sat in the back patio.

After ordering our food and receiving our appetizers it started to rain so we opened the patio umbrella. Unfortunately the umbrella was not big enough because we sat in a rectangular table, so my husband's, father in law's and my brother's shirts were drenched in water.

Well, There was another family that ordered food and decided to take their food to go because it was raining hard. So we planned to take one of the umbrellas they had once they left, for the purpose of the story they had two umbrellas. So when they left, my father in law went to get one, so they wouldn't continue getting wet. We didn't think there would be a problem since everyone else had an umbrella and there was no one waiting.

Our waiter was Landon, "the shift lead", brought our food and had to mentioned that "we should have told him about moving the umbrella, that we can't rearrange furniture as we please". He passed out our burgers and he thought we didn't hear him and had to repeat himself and also said "you can't have two umbrellas. You have to think of others and not be STINGY!!!!"

My husband was so upset by the way we were treated in front of everyone, it was super embarrassing. Landon said we were stingy as he headed back inside and he said it loud enough that other people heard it too. My husband stormed in there to tell him that he was rude and his behavior was unacceptable. The waiter was so cocky and didn't back down and confronted my husband, so the cook had to come out.

When they returned to our table, Landon said "it's unbelievable that we needed an umbrella for a small sprinkle!!! " And that he wouldn't apologize.

A SMALL SPRINKLE!!!'n Their shirts and shorts were drenched! Unfortunately since he was the shift lead there was no one else we could talk to. We never expected this since We have been here multiple times because they have great food, beers and service but this was a horrible experience.

I can't believe that someone would allow this type of person to be a shift lead. I just believe there was a better way to say things without using words like stinky and being arrogant and rude.

One of the waitress, Kailee was better trained to handle the situation that he was and offered alternatives, but after being humiliated by Landon we decided to pay for what we ate and leave. I think the owners should really consider what type of people they hire for leads because Landon was arrogant since the beginning.

I do want clarify that Kailee was super nice, professional and genuinely sorry about our experience. Kailee's service is what I would...

Really great burger place! The service was slower than it should have been but hey, they just reopened from the whole pandemic nonsense, so I forgive it. I ordered the DECLARATION DAY Burger: Let's start with the patty, killer meat! Not over salted or seasoned. Pure, delicious beef with great flavor. So many burger joints get their meat from the same suppliers and just fall into the salty trap. Not here. This is genuinely delicious meat you're getting. The next most important part of a delicious burger is the bun... thisnplace serves fresh, squishy with a little bit of chew Brioche buns. Theyre very delicious and have great texture. Lastly, the lettuce seemed a bit old but still tasted of quality. The tomatoes were clearly fresh and so were the pickles. Lightly spread with 1000 island and you've got one hell of a delicious, no nonsense burger. Fries: the fries were very generic beer battered fries but honestly tasted great! I didn't expect some unique one of a kind fry here so don't get my wrong. The fries are a great accompaniment to their burgers. Beer battered and fried golden brown with a nice crisp. No undercooked sog nonsense here.. delicious, crispy, seasons battered fries. Delcious Cream Cheese Eggrolls: Beware on this one. I actually had to sneak a peek at the menu on my way out to make sure I didn't miss something... whatvim talking about is a smokey flavor. This completely ruined it for me. It is NOT disclosed on the menu that they have a smokey cream cheese so if you are not a fan of smoked cheese like I am not, it actually makes me a little sick... then avoid these. The shell is crispy and delcious and the avacodo melts nicely in your mouth. They would be great if they offered a non smokey taste option or if they at least disclosed it on the menu. House made Blueberry applesauce: this was a must try. Its a sugary overload of a apple sauce and I LOVED IT! So yes, it tasted like freaking candy more than applesauce but hey, I'm not complaining haha. It has a bit of a cotton candy like flavor coming from something... if you're okay with trying something sweet and very unique, give this a shot. Overall, I was very pleased with this spot. I own a place near the village and will absolutely return here. I did not try the beers as they were overpriced for my opinion. The tourists will happily pay it and I'm okay with that. The theme of the restaurant is music btw with guitars and drum cymbals hanging on the walls. The chalk wall...

It was our last night in Big Bear and we were craving burgers and fries. With all the positive reviews about this place we were looking forward to placing a to go order. After many failed attempts because no one was picking up the phone, we decided to just drive on over. They have outdoor seating which means they are very dog friendly (a plus) They were busy; I noticed a table top of 7+ and another of 5+ being cleared away upon walking towards the entry. I really enjoyed the rock and roll atmosphere but was still a bit irritated they didn’t answer the phone. I asked about it and the server said they are short staffed so they just don’t answer, I wish they would leave that on their VM on days they are short staffed. It took about 15 mins to get my order. They had lot of orders coming out of that small kitchen, kudos to the chefs who are working hard back there!!

The order

Bat Country – Smoked gouda, garlic sauteed mushrooms, grilled red onions, applewood smoked bacon, crisp arugula, garlic herbed aioli on a brioche bun. Comes with fries! 5/5 (An extremely flavorful burger)

Aztec Salad – Fresh Romaine and Iceberg mix toped with mangos, avocado, tomatoes, red onion, fried jalapenos, wonton strips and drizzled with a creamy champagne vinaigrette. Add CHICKEN 4/5 (I’m sure if it wasn’t to go the portion would’ve been ample on the plate. Missing a star for to go portion size but overall the salad was delish)

A bit about the small business...

“We grew up in our small town of Big Bear and wanted to bring an exciting and fun new experience to locals and visitors alike! We opened Fire Rock in 2016 after having our daughter and wanting to start a family business! Offering one-of-a-kind burgers and a rotating list of craft beers, guests can relax and enjoy a musical atmosphere while listening to a variety of rock music! We also have activities and games for the whole family! Ping Pong, Giant Jenja and a “Design Your Own Guitar Pick” kids menus to name a few, you might even catch our daughter Ella drawing on the chalk walls when you stop by! We hope that you enjoy your visit as much as we enjoyed creating...