Jersey Mike's Subs — Restaurant in Bloomingdale

Im a regular here but its always a mess so i ask can they put new paper down for me & its always a problem. to the point they know me & my order when they see me. I tip well all the time also. Just so they can prep my food in a clean area.Yet i always have to argue with the food prep/ cashier intensively if they aren’t the ppl who recognize me as a regular. just because i like my bread put on a new sheet of clean paper, instead of sitting my bread on the steal table where they spray sanitizer on it constantly to clean that area through out the shift. & it still be a mess back there. Why does my cleanliness bother them so much? I thought that was the standard with all the viruses going around. They were very rude & taunting over my simple preferences. I will be contacting corporate & the better business bureau. Like really if you can’t do your job there’s many ppl who can & willing to do it nicely with great customer service. The cashier girl continued to argue with me over my preferences & she expressed that she was happy that she was able to make me angry. very poor customer service from her & my favorite place to dine. I’ve worked in fast food & deli also. #1 rule is you never argue with a customer over a simple preference. that im sure is in the handbook as something that should be done mandatory with or without the customer asking. Though i do not know her name she continued to taunt me & pulled out her phone & started recording videos. Shes white/spanish hoop nose ring through the middle if her nose & tattoos that read 1971 on one arm & a similar one on the other arm I believe it says 1986 not sure but she’s very rude & needs to retake the class on customer service and sanitary cleanliness in a restaurant. I could have been a secret health inspector & with that extremely poor service I received & poor cleanliness in the restaurant along with how she treated me. You would have failed. But hey im just a consumer spending my hard earned cash ill just go elsewhere. Actually i did i went down to the new jersey mikes location in carol stream & they had no problem with how i wanted my sandwich prepped so I tipped all three guys behind the counter. Im not problematic nore am I selfish with my cash i just like my food how i like it & that was not much to ask for in carol stream but it was a huge problem at this location in bloomingdale. Not to mention their store hours is close at 9pm yet at 8:30 everything is broken down cleaned & put away. And they look at you as if you shouldn’t be here ordering very uncomfortable feeling. And its very annoying when you’ve just got off work & trying to rush there to get a quick bite & they’re serving you old looking lettuce & tomatoes out of a bucket because they dnt wanna dirty the dishes they’ve cleaned. Please...

I am not the type of person that writes many online reviews, however I simply had to after such an enjoyable experience. I was in town on business and visiting old friends when I felt a bit peckish and stopped into this Jersey Mike's location on West Army. I have grabbed Jimmy John's in the past and thought. "eh, why not?" From the moment I walked in I was very pleased at how clean the restaurant seemed to be. Well lit and everything in order. I travel a lot and I can tell you that most of the times that eating in a sandwich shop is kind of a last resort but not this time. I was greeted by a friendly hello by a lovely girl named Payton and she patiently went over the many choices and answered my list of questions regarding freshness, ingredients, etc. all with a fantastic and helpful attitude. Often dealing with the public, you may get worn down with negative attitudes and general rudeness but she was so sweet, a true refreshing change from most people employed in the food service industry. I should know because I deal in the trade and a substantial of the people should try something else. Since I had no clue as to what to order, I pressed her with many questions and she was very kind to work with me since I have a thick accent. Payton (I hope that I am spelling her name correctly), recommended that I try it the Jersey Mike's way. Why not! I felt so comfortable in her hands as she told me what to expect, vinegar, the vegetables, meats, etc. When finished she said to enjoy with a smile and she truly brightened my afternoon. The food was delicious, she was patient and delightful and the lunch was fresh and affordable. To the owner(s) of this area franchise let me inform you that you are making wise hires with this employee and I will be coming into this location and bring friends and recommending your establishment to my business associates in the area. Well done and thank you! -...

My experience here was the worst. I'm also in the service industry so I try to give workers a little grace...but the service here is God awful. I came to pick up my order (just a sandwich and pre packed chips/drink) and it wasn't ready. There were about 10 other people standing around also waiting for their orders. We started to block the entrance because there were so many of us. A worker told the cashier that if we were waiting for online to tell us it's going to be a while. I asked to cancel my order and she looked for my sandwich, threw it on the counter without paper (picture included). I asked "Miss? Is that my sandwich???" and she said " Yeah, you wanted a refund," with a surly attitude. I asked "If it's ready why would you not just give it to me???" and she again gave me attitude. I asked for a manager and the cashier started laughing. I asked again for a supervisor or manager and they told me to leave. I told them I was waiting for my receipt and they wouldn't give it to me. I noticed this morning I was still charged so I guess I'm calling...