Panera Bread — Restaurant in Boston

The G.M. Michel M. came out the store and took a picture of my liscense plate, which is a personal safety issue now because I refused to show 2 hostile employees my phone as an Uber Driver while picking up an order. I read the names and confirmation number 5-6 times on the order. I asked for the Manager and Rashida P., came and responded with, “What!?” in a defensive posture. They threatened to have me blocked from the store in retaliation. I recorded asking for names and the G.M. coming outside to take a picture of my liscense plate. I reported this to Corporate and leaving this review for my ensure my safety if anything should happen to me. Needless to say, I was disturbed by this interaction and stated this on video to the G.M. when he asked me if I was recording when I came back to gather information and names. The first woman refused to give her name; larger, short, appearing to be of Pacific Islander/Asian descent woman. Josefine may have been the name I heard the G.M. use when speaking to her. This happened today, Thursday 12/12/24 around 8:30 AM. Henry was on the contrary quite professional. He was kind, welcoming, friendly, hardworking and was completely removed from all of this while working on another side of the store. From the time I entered the building the first time he was friendly and kind directing me on where pick up my orders. The second time I came while recording he told me the name of the Supervisor , which I ended up getting on video anyhow, but he was helpful. Thank you Henry for your service! Hope they don’t punish or gang up on this man for servicing a customer. The behavior displayed was similar to gang stalking like behavior and...

Blown away by the service. I came to the entrance on high street. I walked every which way trying to find an accessible way in, but I couldn’t find one.

I placed an order for pick up, and called the cafe counter. It rang and rang, and I was afraid no one would answer.

Apparently this one lovely lady was working alone, but she did finally answer.

I explained that I couldn’t figure out how to get in but wanted to order. She didn’t argue. She didn’t even sound frustrated. She asked my name and what I ordered and assured me that someone would bring it down the stairs for me.

I waited at the tables out front, and someone did!

She said it wasn’t a problem, but did tell me where there is a ramp, for next time. She even offered to refill my drink if I needed (it being a very hot day). “Just wave. I’ll notice.” She said.

I wish I had asked for her name, but she did say she’s the only one working the front today, so hopefully someone will know who she is so she can know how grateful I am! Employee of the month right there!

Also, the seating here is such a gift! Right across from the ocean! The breeze is amazing. There are umbrellas over the tables. It’s really restful (other than the motorcycles, but that’s not something Panera can control).

Being a sip club member was one of The best decisions I made this summer. And look at this adorable tiny sandwich!!!! I ordered a half sandwich, and this is what I...

I don’t think they’ve ever gotten an order of mine correct over the last 8 years since I moved here. This is including after they implemented a process whereby they inspect the bag for accuracy, check off each item on the receipt, and sign that they’ve checked it. They still get it wrong. I have never seen the place busy or crowded, so that can’t be the problem. I do think employee training is lacking, attrition is high, and little managerial support is leading to these errors.

Additionally they have the shelves for bag pick up in an unmonitored area, so often my bags are stolen before I can retrieve my items. For a while they moved the shelf behind the counter and asked people to provide name or evidence they were the purchaser, but have since moved the shelf back out to an unmonitored area.

The food is fine. A bit overpriced. The atmosphere is a little dated and dirty, never any buzz or crowds make it even sadder, and usually the staff is just mingling amongst themselves out of view from clients rather than taking care of customers. These days, most orders are done on the mobile app prior to arrival or on the touch pads in the shop, so very little staff-client...