Cold Stone Creamery — Restaurant in Branson

Edit: After speaking with the owner, things are being made right. I do appreciate the owner reaching out and hearing me out on top of making the experience right.

Let me start by saying we are local and come to this location A LOT! We show up and it's clear to see there are 2 new people behind the counter and one that looks like they've been there a while. I ordered my daughter's ( a kids sized somewhere over the rain-dough) and they made it totally incorrectly (they made the basic cookie dough creation) when I told them as much they argued with me that they made it right, after I read them what was in the one I ordered they re did it. The second time they made it they topped the whole thing with whipped cream and this one didn't even have whipped cream in it when I brought up that they used whipped cream and not frosting (I tasted it) they again said no they used frosting, finally the more experienced workers went to fix it but her fix was to just try and put the frosting on top of the whipped cream, I explained no I wanted it made they way it was supposed to be made, so they just dumped out her bowl, added frosting and re mixed it, now it's the consistency of completely melted whipped cream. On to my order, I ordered the banana pudding creation in a love it size, before it leaves. No one knew how to make it and I had to tell them ( I've ordered this one 4 times since it's been out). They were almost done and went to put it in a bowl and they tried to top it with whipped cream (this is never how this has been made) and I told them it needed to be mixed in. They added so much whipped cream that by the time it was mixed this one is also the consistency of melted whipped cream. Then my husband ordered a gotta have it mud pie mojo and asked for Carmel to be added, they had to ask him 3 different times what size he asked for and when they were done the fridge wasn't mixed in and it didn't even fill the bowl. The entire time what looked to be the mod/key holder was outside washing the windows and the more experienced workers was in the back (she didn't come out till the end when I asked for my daughters to be made a 3rd time). They apologized and said sorry we have some trainee's tonight. When we went to check out they charged my daughter for a like it size, not a kids, they charged my husband for an extra mix in which never happens and we asked for a local discount as they offer that. When I brought up that my daughter's was being charged as a like it and not a kids, they said they couldn't void it because a discount had already been applied. Our total came to $25 and we have never paid more than $19 every time we've been there.By this point my husband and I are so fed up we just said it's whatever, paid and left. I'm very upset that one of our favorite family spots dropped the ball so hard tonight, I understand trainee's make mistakes, but why would you put 2 new employees on the line with no veteran staff to help out when they need it. All of tonights issues could have been solved if they would have had help on the Saturday night before mother's day. With all the issues we should have been offered either a bigger discount on what we received or every one of our orders re made correctly. As a local to Branson and a long time cold stone customer I say to cold stone do better by...

The server Abby was rude. She didn’t know how to ring up a coupon that was buy one, get one free. She said, “You either get $4.38 off or you get nothing”. Pretty simple coupon. It says buy one, get one free with a value not to be exceed $15.00. Bought two identical bowls of ice cream for $7.98. It should have been $7.98 off! I will be able to stay retired, but her rudeness was not acceptable. I should have left and said I will take nothing! Didn’t think two wrongs made it right. This is my first review and hopefully my last. In 59 years on this earth I’ve never experienced an individual in the restaurant business that was this rude! Just got finished volunteering for the community and thought it would be a nice to finish the day at an ice cream shop with my wife. Ouch, will never go back to this...

Came here the night of the big Fourth of July fire works display at the Branson Landing. Very busy! Wes the owner sent us when we met him and his daughter the day before. Happy to support such a lovely family. Aiden was working and was behind the counter and was incredibly hospitable to every person that walked in. My family was outside while myself and the 3 year old watched the fireworks inside in the quiet. They were happy to let us stick around way after we had finished our ice cream to accommodate to him being scared Could not have picked a better place to enjoy the show and ice cream. I am gluten free and the3 year old has a peanut allergy and they had No problem making ours in back on a clean surface. Thank you for the...