Tim Hortons — Restaurant in Buffalo

This event happened on 10/11/20.

I do not understand the rudeness that the supervisor (I believe her name is Cheyanne) displayed when I came in with my girlfriend.

There is a difference between saying " Sorry, we are out of XYZ and we also do not serve breakfast meals at this time (5 pm)" versus "We don't even serve breakfast meals", while rolling her eyes and pacing between the back and front of the cafe. My girlfriend and I spent at most 4 minutes deciding what to order so there shouldn't have been any reason for her lack of patience. We were also the only ones on line. It appears that the supervisor lack professionalism and needs to be retrained.

Her actions clearly made the trainee employees (I forgot her name) clearly feel uncomfortable and if it wasn't for her politeness and her willingness to adapt to the situation, I would have been much more upset. This supervisor needs to learn a thing or two from...

Worst person at the counter.. She is so rude. I think she need to be removed from her job. We ordered cold coffee and cold caramel coffee. She was reluctant to take our order right and she made us hot one instead . She did not appologise and told us we should have said iced coffee NOT COLD COFFEE. She just left counter excepting us to take what she wanted us to have. Worst customer service. We left our order at counter even though we paid for it. I will never return to this place.

If management is reading, it was Wednesday 7pm. I am sure most of your customers are displeased with this lady at the counter during her work hours. You might be loosing lot...

Upon entering the Tim Hortons in Boston NY, I waited for service, during which time I noticed that two different employees acknowledged my presence but did not attend to me. After an extended wait and observing that there were no available staff members, I decided to venture to a nearby convenience store to purchase food. Upon my return, an employee greeted me, to whom I politely remarked that I would utilize the Google scan code for a review, as prominently displayed. This experience reflected poorly on the service quality at 8:30 PM, particularly given the lack of patrons...