Burger King — Restaurant in Bulverde

Went here before grocery shopping and the 8 piece nuggets we ordered were crispy. My children refused to eat them and so I went around front. I went inside and there was not a single employee to be seen. The whole restaurant was empty. I called for someone several times and peaked around. No one. I was there for a few minutes before two guys and a girl came out of the back. I told them of my issue and then they started to make the order again. The guy in the black shirt was on the phone while the guy in the red made the nuggets. The girl stayed in the back and then another girl I think came out of the reefer. We sat in the vehicle and ate as the employees inside locked their doors to the lobby. They opened the door for a ridgeway towing and locked it behind him. A gentleman came and tugged on the door around 350 and it was locked. They proceeded to send the drive thru vehicles to the front and hand delivered the food to each vehicle. It was real weird going inside and no one being there so I thought I would leave a review. The second round of nuggets was delicious. Also, we ordered two whoppers and we were not told about the 2 for 6 deal which would have been a much better...

A family of 4 just got off a long flight and needed food 20 mins before closing on 4-10-2024. Yes it was late however to be told their shake machine was down and then to be told they had "no whopper meat" Well we got the message from the guy over the intercom that BK really needs to close earlier or he just didn't seem to care or want our business. This is absolutely not the kind of employee I would want running my front line for building restaurant relationships. It made me lose a bit of faith in BK as a whole and definitely would never recommend or comeback to give business here at this location. Now I get to tell the whole family the story while attending a funeral. Definitely gives us all something to talk about and how we ended up discovering the nearby IHOP where Lisa represented IHOP totally different and we had a wonderful meal and overall experience- BK leadership step up to the plate and do some random inspections: act as a customer and do what's right to help your businesses reputation or you'll sink...

Customer service in the drive through is terrible. The first time I gave them the benefit of the doubt. The second time I was a bit annoyed, and this being the third time, I am making sure others know. When I've come to the drive through, no one acknowledged that I pulled up, so I would call out to get their attention. I waited a minute or two then called out again. Sometimes a third time before somebody would answer with "yes?" or "what did you want." All three times! Then when I asked for an order they'd tell me to pay at the first window, which is normal, except that there has never been somebody at the first window. Not once. So each time, I'd wait several minutes, and then pull to the second window. Then they would say "did you pay at the first window."? I never went in during busy times because I prefer shorter lines. The employees rarely acknowledged me when I was at the drive through, and would be short or rude when they did. I am very disappointed in their service and I hope it changes...