Starbucks — Restaurant in Carrollton

I used to frequent this Starbucks often, especially during a period when I was seeking employment. The change in atmosphere helped me focus, and I would spend hours here completing assessments. However, over time, I began noticing unsettling behavior (police decoys) that has made me reconsider returning.

On my visit on 1/6/2025 at approximately 4:17 PM, I observed what appeared to be unnecessary scrutiny directed toward me. Lucas emerged from the counter, stood at the table behind me while I was ordering, and seemed to signal another employee. Shortly after, Chrissy came from the back, and the two proceeded to conduct what seemed like a targeted bathroom sweep. This behavior felt intrusive and disrespectful, as if they were acting on baseless assumptions.

It’s disheartening to experience this kind of treatment, especially since I’ve never committed any crime or given reason for such suspicion. I’ve also had previous experiences of harassment in other contexts (including the decoys almost murdering my children in a deliberate hit and run Dec 12, 2022), which makes these incidents all the more troubling. * & 4 months before my kids on Aug 17th, 2022, they tried to kill me as well on HWY78, but God is always my co-pilot. I swerved when I saw him coming full speed and he crashed into the car in front of me. Remember? The other vehicles that were w/ the driver of the Infiniti that crashed; stopped, grabbed his communication device, & sped off. While the black Benz SUV w/the Education decal followed*, compelling evidence. I took her to the hospital b/c the officer refused to call the ambulance & you guys settled w/ her out of court. Remember her? How about the Douglasville officer who drove up to the back of my car in the same manner, & threatened to damage my windows if I didn't disconnect my call from 911 b/c I was requesting a Sup b/c he was so hostile? And I asked him 'to make sure he was recording' and asked 'so are you guys going so Sonya Massey me because I called 911 to report street racing on I20 that almost hit my car twice while leaving work' and he apologized and let me go!!! No, the 6'3 200+lb officer who body-slammed my daughter on 12/24th, placed his knee in her back; while holding a taser on her head as she screamed, "I can't breathe" all on video and the cops tried to edit the video to get a conviction with Public Defenders and I fought it, until it was thrown out and because the paid Attorney received the unedited version with the facts. Remember the hospital security statement "the officer was attempting to take the student out of the hospital ALONE and denied her request for a female escort as she displayed a panic attack and refusal to leave with that officer ALONE...... All because she was trying to retrieve her dormmate's cat from the 2nd floor. She's 4'11 146lbs, claiming you felt threatened because she refused to listen. I can go on and on. Then you go to the places I frequent and work, spreading false statements about my character to fit your narrative and justify your corruption. I am unable to retain steady employment because of this. Everything you're doing to my family will not go unanswered—God will hold you accountable! I had to contact my friend in McLean, VA for help because of your disadvantage, GANGS W/BADGES!

Due to this experience, I’ve decided to join the boycott against Starbucks. I hope this feedback encourages the company to reflect on how they train employees to interact with customers and address implicit biases. Thank you, Lucas and Chrissy, for making it clear where I stand as a customer. So sad, Ms. Jennifer is such a sweetheart and an amazing leader. Your employees should never get involved!!!

UPDATE: And because the message was delivered—whatever blood my kids lost that night when you almost took their lives, I want it back twice over. So when you’re digging my grave, make sure there’s one for everyone involved. Next, I am going to start posting pics; Pics of all those tag #'s & cars, names, addresses & connections to PD officers in GA & their...

I read most comments. My comment/statement. I will write. It's great when it's great! And when it's not It's not!🥺 I understand with the Staffing. When Covid-19 came through this city. Pretty much everything went down. People are not willing to work. So customers if we choose to go to these places. Please be considered. Some are doing their best. I observed customers walking in, without saying a mumbling word. When Starbucks staff greets their customers. Maybe if were better customers. Just...maybe in return, we coffee drinkers, will get better customer service.😊 ☕️🍶🧋🍵🫖🥮🥐 Remember some of their staff are young folks, teens, college students. Be kind~ Especially with the shortage of workers all over this world. Or we can just stay home. Get Mr. Coffeemaker or his friend the Keurig machine to work for us. or apply for a position. And join in on what they're experiencing behind those counters. We all could benefit from having good Customers Service skills.😉 Starbucks staff. I understand. But that's neither here nor there. In my closing comment. It would be nice if you guys Could close the app down. When the Store is closed,or place closing signs up...

I have a been a loyal Starbucks customer for many years. We recently moved to the Carrollton, GA area and this is by far the worst Starbucks I've ever been to. The drinks are always inconsistently made. This is only Starbucks where I've ever had to ask for extra chocolate pumps in mochas cause here they are routinely bitter. The drive-thru experience makes things worse. Today we ordered 3 mochas at 1:33pm. With two cars in front of us it took 20 minutes from the time we ordered just to get to the window. Once at the drive-thru window, I could see our drinks waiting on a counter. We waited an additonal 4 minutes at the window AFTER paying. Meanwhile the drive-thru batista was more concerned with lining up the cold Frappuccino drinks for people behind us and not getting us our order. My mocha was luke warm at best when we finally got it. I would have come inside and spoke to someone, but we didn't have time.

Please train your staff to be better and actually make the drinks to the expected Starbucks standard that loyal customers have...