The Walk Up — Restaurant in Cary

Disrespected and Targeted. This is the experience we had at the Walk Up. A relatively new bartender there (Jen from NY?) is rude, unfriendly, and bad for business. Before we even ordered our drinks and sat at the bar, she had an attitude with the customers in front of us. When my friend asked if she could put espresso beans in the espresso martini, her response was curt. Also, my friend didn't like his drink and asked another bartender (James) to make it as he had made it the previous times we had visited there. She was upset at my friend for not liking it and unfortunately, she made it again.

So because of her bad attitude and bad service, my friend didn't tip. When I paid for my tab, she threw the card at the counter like she was going to get a disease by hold it for more than a second. Before leaving, my friend very calmly and politely offered her feedback about his experience. She said he was being disrespectful by not tipping and right after she said that, she asked us to leave. We also explained this whole matter to another bartender (Dakota) who claimed to be the acting manager and he could only say we had to leave. Now, the whole time we were sitting there, we weren't being loud, not causing disturbance, not drunk (between the 2 of us, had only 3-4 drinks total that night), or anything of that nature.

This is what happens when you don't have a manager present at your establishment, hire people who are in the service industry but don't like people, and keep staff who aren't fans of customers who look and talk differently than almost all of the crowd there. It's sad becuase I've brought groups of people here and won't be doing so again. Yes, I will be talking to the actual manager about this because this is unacceptable behavior and needs to...

I found The Walk Up an easy go-to spot with only an 8-minute commute from my place. The website described that they are a Cocktail Club. Walk Up is not your typical bar. The Walk Up parking was effortless. I found a park on the street right in front of the building easily.

The drinks are good tasting and top-tier, offering specialty cocktails that seem like they may change from time to time. I ordered the mill and the French 75, both with Hendricks. The mill from the cocktail list was amazing. The sage syrup was a perfect minty, musky taste, making the drink smell so refreshing. The sage syrup is a unique addition to my flavor palate.

I love that they have a variety of seating options. I saw a few accent Swivel Chairs that I know are comfortable. The bar chairs have backs that are essential for customers' comfort, and it sends a welcome vibe that also determines how long I will stay and what I will spend. The seating is a winner in my book. The outside area is very nice!

The staff here are nice and quick with acknowledging customers. The Walk Up space is very clean and has plenty of plants, which is very nice. It gave me that zen vibe. We all know the calming effects of plants. Love this! Music played lightly in the background, mostly instrumental to something I didn't know but nice enough. I could easily have conversations without yelling. The Walk Up is a yes for me. I look forward to seeing how it evolves, as this is only three months of establishment, according to the...

During my fifth visit to this establishment, I encountered an unusual situation. One of the bartenders appeared visibly distressed and proceeded to place the drink menu in front of me. In response, I simply handed her the menu without opening it and directly requesting an espresso martini. Despite her persistent demeanor, I chose to pay for my drink without leaving a gratuity and refraining from further interaction. As I was departing, I expressed my understanding that the job can be challenging, but I did not appreciate the disrespectful treatment I received. She responded by stating that my lack of a tip was disrespectful and that I should leave. However, this response appeared contradictory, as it implied that I should still provide a tip despite the negative treatment I had endured. Subsequently, a staff member who was not the manager, as she was on vacation, supported the bartender’s statement. This situation was unfortunate and exemplified a lack of professionalism from both...