Mimosa Grill — Restaurant in Charlotte

My husband and I had the opportunity to dine at the Mimosa Grill one time and unfortunately that will be our last due the RUDE and INCOMPETENT staff. After dinning we went to book a party/reception with them for May 22nd. I began corresponding in February with their Senior Catering Director Diana Swanson.

After a few emails I was sent a link to a guest portal and assumed that the reservations had been made. After reaching back out and not getting response, I called multiple times and followed up with an email. This is when I should have noticed a red flag. After several calls and emails I never heard back from Diana, I decided to check the guest portal which I wish could post here that had the time and number of guest booked, looking as though she had indeed booked us.

On the Day of May 22nd at 7pm; which was supposed to be a beautiful day, my Husband And my Union ceremony dinner was ruined by an ARGUMENTATIVE and DISRESPECTFUL manager who revealed to me that we would not be served because they did have us scheduled. He then went back and forth with me and demanded I send him the emails from Diana as if I was a child and the lack of communication and organization was my fault. It got so bad that my husband had me hang up because he couldn’t stand to hear take verbal abuse over the phone as he drove.

There was NEVER an apology offered for an obvious issue with the Catering Director being able to do her job or his tone and I was left going back and forth with him rather than him calmly offering any sort of explanation or an accommodation. We had 45 ppl scheduled with 25 traveling to dine. We ended up going to The Southern Pecan in the South Park Area who already had 200 on the books but saved the day. Working in the industry of service you never argue with a customer even if it was my fault you fall on the sword and keep your composure. I was left in tears and overwhelmed. I would encourage retraining management on conflict resolution and compassion. I understand that on a Saturday that you all were probably busy and quite possibly understaffed but learn how to speak to people I recommend “Crucial Conversations” it’s...

One star because the food was good but the system was down so they didn’t have some peoples reservations and the manager stayed on the edge with the smart mouth. Luckily my daughter had a picture of her reservations because he just automatically assumed she hadn’t sent her contract back because she wasn’t showing up on the screen when he should have just said simply our system is down all reservations aren’t loading and in the end they were having to write down everyone’s credit card number and save until the system comes up when they should not have been operating. Shoutout to the cooks and the cooks only but we will not be returning here ever never again. The manager was rude and unprofessional. My daughter asked a question about the tip on the receipt he automatically responded “You signed a contract didn’t you read it” my daughter stated that she talked to someone on the phone and he snapped with another smart remark need I remind you this the same guy that automatically assumed she hadn’t sent her contract back in. The energy he gives is you aren’t welcome here and thing is this isn’t no five star restaurant and the health score was 93 yea I look at those things being I’m a personal chef and culinary school graduate and I’m serve safe certified lol and oh yea the mimosas we ordered was bitter and nasty they took them and stated they used fresh juice they were still nasty don’t waste your money here you will have a better experience at Famous Toastery across the street. Once that manager the short one learns how to talk to customers your business will flourish but after today your business will decline and I don’t see this restaurant staying around too much longer cause if I’d known my card number was gonna be written down once we came I would have left. The food is descant but that’s all and I don’t recommend African Americans to come here. Tips are automatically added so waiters don’t have to treat you special because their fare is automatically added...

I had to call twice to book a reservation for my wedding anniversary for about 30 people. The first tome I called, the young man stated that he would take my information and get it back to the event coordinator. After a week of not hearing anything, I called back and spoke with the same young man. He had no recollection of the call nor was the event coordinator familiar with my reservation request. My information was taken for a second time with the promise that it would be given to the events coordinator. The following day, I was contacted and was able to successfully book the reservation.

Many days prior to reservation, I learned that many guests traveling from the Midwest wouldn’t be able to make it due to winter weather. I called to change the headcount to 15-17 people, which she was more than happy to alter if I could bump my reservation time back an hour. I accepted these terms.

Upon arrival, I stated that our group size had turned to 11. We seated and all went well until the check was dropped. I was charged for 17 heads when only 11 were present. The manager stated that since I signed a contract, the best he could do was offer to remove 3 charges. I stated that my group was seated for a 11, but I was still forced to pay for the missing heads.

Now I could understand if it were a crowded establishment with a huge wait time, but there were more tables empty than seated. The manager also went on to state that since a contract for 17 was signed, then they had to make special accommodations to ensure all guests were sat; therefore, those accommodations warrant the charging of absentee guests.

This seems ludicrous to me. I have to pay for people that didn’t come to your restaurant because of non-existent waiting customers?! There was no empathy, no care. Just pay us because you told us you were going to bring us more business. This...