Valhalla Pub & Eatery — Restaurant in Charlotte

Went in today to attempt to order something to-go. After waiting for around 5 minutes before anyone acknowledged me, a waitress asked me if I needed help. I said I wanted to order something to go to which she replied "We don't do to-go orders before 2" and then walked off. Didn't ask if I wanted to be seated or if there was anything else she could help with. This piece is important for what happened later.

I walk over to her, since she walked away from me without being at all helpful, and asked if I could be seated then and dine in. She replied "you can sit anywhere you like" in somewhat of an annoyed tone. She clearly had something going on in her life or at work that has caused her to believe its ok to treat paying customers in a less then cordial manner. This is also important to what happened later.

I sit at the only table that was left in the restaurant, it was busy for Friday lunch. She comes over to my table and asks what I want to drink, so I ordered a beer they do not offer, forgetting they didn't carry it, so i changed my drink order and let her know I wanted the buffalo chicken dip for my meal. She goes and places the order, brings my drink and that was the last interaction I had with her until it was time to pay. When I finished my drink I waited, and waited, for her to come to the table so I could ask for my check and a to go box. A woman, who happened to be the manager, noticed that I was getting visibly frustrated, and asked if I needed something, so I said the check and a box. My waitress, who was at the bar at the time and overheard the conversation, said "I got it" to her coworker and brought me both my check and my box. I paid and left.

Now , upset at the treatment I had received, I posted to their Facebook in hopes that they read the feedback and apply it to future patrons. But nope, the manager, Jennifer decided that she needed to input a snarky comment, and stated that I should have mentioned it to her. I would have mentioned it to her had she appeared to be a manager. So immediately after posting her snarky reply she deleted the whole post (I have a screenshot). So I gave them a rating on Facebook, to which Jennifer, the manager, gave a slightly more professional, yet still snarky, reply.

Its unfortunate because I like the food at Valhalla and up until today have never had a bad experience there. But it only takes ONE person to ruin that experience. I can say with full confidence that I cannot out of good conscious recommend this establishment to anyone for lunch service during the week because of...

Went today for the 1st time with 3 other people. The service is super slow. We waited more than 10 mins for drinks, had to walk to the bar and just order our own drinks. When we asked for shots we were told the bartender couldn't make them so we asked what she could make and she brought us 4 shots that cost us 35.00..... we didnt complain about the 10 mins of NOTHING TO DRINK in between each beer we paid our tab. Myself and my lady friend walked outside and the server stoped the 2 men that were with us and she complained that we only left her a 10% tip. The server said we needed to leave a 15 to 20% tip, this put the men in a awkward moment so they told her we waited to long for her to check our table, and she only wanted to server us the highest drinks when we can clearly see what liquor bottles are on the bar wall. This place is a joke as the staff ( at least the server/bartender we had) made this a very unpleasant visit at the end. And to top this off we gave the server a card to start out tab with but when we paid we paid with cash and another card (as there was more than one person paying a 144.00 tab) but I'm guessing the server that was complaining over the 10% tip we left decided to take the rest of her tip off the card we gave them to hold as she charged it for another 10.00.. So if you go there PAY CASH DONT LET THEM...

I had a poor lunch experience here. I ordered a burger, rare-medium rare and waited over 25 minutes to receive my order, which was well done. In the 25 min I waited for my food, no server came to my table to check on me even once, I actually had to go inside to inquire about status of my food (I was seated on the patio). Once I bit into the burger and realized how overcooked it was, no server came back to check on us for over 15 min, so I was left to eat the burger or skip lunch. I ate half the burger, showed it to waitstaff when the finally showed up, and they comped my meal. This was nice, but honestly the only bit of customer service I received (after a long wait, no service, and overcooking my order) during my entire time here. Once the checked was dropped off, ten minutes passed with, again, no one coming by to check on us. For a second time, I had to end up going inside and engaging the staff with my check and card in hand to get the bill paid. My poor experience was not acknowledged by the staff at any time, much less resolved. I arrived at 11:45 am and left at 12:50- near 40 minutes of this hour+ was honestly spent waiting - an unreasonable wait time given I was on my lunch break. I wouldn't recommend this place-the food and customer service quality is poor and there's a wealth of better options in uptown, even in brevard...