Viva Chicken — Restaurant in Charlotte

I really hate when I speak highly of a restaurant to a customer and then turn around and have the worst experience. First thing I noticed was the negative energy of the girl taking my order. Manager or not, it’s not welcoming and it’s bad for business. My order came out fast but the containers were nasty. Had juices from food and finger stains all over them. I asked the manager if they had hot sauce after purchasing food and a drink and she said the food only comes with two sauces which I never knew about until today. Mind you I ordered a half chicken with two sides of rice. I simply asked to try it and she literally shook her head and said no, I’m sorry. I didn’t quite understand because she made it as if I couldn’t get anymore sauces until I asked if I could I pay for extra and she’s like yeah, it’s 20 cent a piece. I felt like she should have led with that instead of telling me no. I’ve been at this location several times as well as others and the sauces are usually unlimited or free so I was baffled. Customer service gets a 0. After getting my food with no utensils or napkins I sat outside to get some sun and eat my meal and as I was eating I noticed blood in my chicken. I was aware of the pinkish tint and causes with dark meat but the blood freaked me out. I hate the sight of it. The manager did agree to make my food over but after everything that occurred during that visit, I didn’t feel comfortable anymore so I declined and got a refund. I’m not a critic or hater and before ordering a customer asked me how I like the spot and I was raving about my previous experience then this occurs. Definitely got to be mindful of how you praise establishments before getting services because staff changes, cooks changes, management changes. I probably won’t return to...

This is the third time in a row this location has had service issues. The previous time the manager gave me a $10 gift card, which was nice so I was hoping to use it today. After they told me I need to use the gift card in the restaurant as it wouldn’t work for an online order on the app, we drove to the location and were told their system was down to order there. The only way we could have food is if we ordered food through the app, which meant we couldn’t use the gift card. After waiting for over 30 minutes, and after multiple attempts by the staff at reviewing my food order, they said it went to the Park Road location - even though I placed the order on the app while standing in the Elizabeth Avenue location. The app always geolocates you; Elizabeth is the closest location to our house and the app always syncs our order to Elizabeth. I’m puzzled how, while in the restaurant, it linked us to Park Road? We are now having to drive to Park Road where our food was made over 30 minutes ago. I understand an issue occurring once, maybe twice, but every time we come here there seems to be an issue. It’s quite frustrating as we really like the food but there’s always a concern whenever we...

I was with a bunch of classmates visiting Central Piedmont Community College, and this place is a couple of blocks away from the campus. We went to Viva Chicken. They have two kiosks to order from, but the kiosks were being awkward and would shut down after someone put an order in, then would need to reboot. The ordering process took longer than it took for the food to come out. I put my order in and then someone came out with my food and called my name. There was not much interaction with the workers besides this quick interaction. I got the Rotisserie Chicken Sandwich with ciabatta bread, lettuce, and the rocoto mayo. I got french fries as my side. The meal was packaged in a cute box. The french fries were delicious! Very crispy and battered in such a way that led to them being super crunchy. The sandwich was good but I probably should have tried to put more sauce on it as the amount of mayo that was provided was pretty light. The chicken was delicious and went well with the bread. Overall, I think that this was...