Wingstop — Restaurant in Charlotte

I ordered from Wingstop via DoorDash, and the experience was completely unacceptable from start to finish.

First, my order arrived missing two extra ranches that I paid for, and the veggie sticks I specifically requested were also nowhere to be found. To make things worse, both the wings and fries were cold—not lukewarm, cold.

I live just 8 minutes from the location, and my Dasher actually arrived ahead of schedule, so it’s clear the food sat around before it was even picked up. When I called the store to try and resolve this, I had to call seven times back to back before someone answered. That’s right—seven times.

When I finally got through, the manager, Richard, answered the phone with an attitude like I was inconveniencing him. I calmly explained my issue, only to be blamed for the cold food—he said it was the Dasher’s fault. No apology, no accountability, no resolution. Just deflection and indifference. But hey he’s gonna “write my name in the book and I can come get my items” the next day.

This kind of poor service, lack of basic customer care, and refusal to own mistakes is exactly why places like this lose loyal customers. I paid for a full order and got a half-hearted, cold mess instead.

Save your time, money, and patience. Skip this Wingstop location. There’s a reason the...

Wingstop has great food, let me get that out there. This location sucks however. Was in there last week in the off hours (after lunch rush) there were 3 people working the kitchen, 1 cashier, and the manager in the corner on her laptop taking up one of the TWO tables for dine in. Cashier didn't know how to ring anything up, was taking phone orders all slowly and letting the line back up. Nobody in back wanted to get off their cell phones to come help her ring up on the other register that was unused. Manager finally got off her laptop to come help her. Food took forever to come out and the sauces were wrong. What a letdown. I don't see how this place makes money and stays in business. You literally had 5 people in there doing the work of 2 people. I guarantee this place will not be...

We’re new to the area and the first thing we wanted to check off our bucket list is trying wingstop. We got there and were so confused on how to order and Destiny was superrrr kind and patient with us. When we tried ordering random things that were impossible to punch in, she’d immediately offer better solutions and kept a really nice attitude through the whole order taking. Love that she was there and made our experience as...