Yama Asian Fusion — Restaurant in Charlotte

Only giving 1 star because I have sympathy for the restaurant being obviously understaffed. Our waitress kept forgetting to bring us drinks and didn't check on us nearly enough. My friend ordered a medium rare steak that came out well done, and the rest of our meals were kinda warm when they came out, maybe a little warmer than room temperature. The texture of the chicken was weird, but maybe that's just because the temperature was off. We called the manager over and told him about the temperature of the food and the overcooked steak. He asked if we wanted him to cook another steak and we told him we did not want to wait another 30 mins for a steak but wanted to let him know his kitchen was sending out incorrectly prepared food. All he offered us after that was an apology. When the waitress came back over, we informed her of the situation. She told us to hold on and she would go see what they could do about it. The manager came back over with a horrible attitude and said "I'm just trying to figure out what you want me to do about it" .................well for starters sir you can lose your attitude. He offered us a free dessert. Never once offered to comp or discount any of the food. It was clear the restaurant was understaffed since he was a manager but he was waiting tables. No excuse for poor customer service. The waitress told us the owner was in the building and we said we wanted to talk to him. She said she would go get him. She came back and said they could give us multiple free desserts........ apparently the owner did not want to deal with customers that were upset with his business. We got our checks and went to pay, there were 4 tabs. 2 cards were charged correctly, 1 card was never charged, and the other card was charged for 2 tabs, totaling almost $300. For a place that includes a 20% gratuity on their tab, they do not provide 20% gratuity worth of service. Not for a place that charges so much for food that doesn't even come out warm or correctly cooked. This was my first time going to this restaurant and it's safe to say I will never be returning. Complete waste of money and time. Everywhere in Charlotte is understaffed but that's no excuse for poor service. It takes more effort to have an attitude and deal with irate customers than it does to be understanding and provide half...

I had a really bad experience today at Yama. It all started with the person at the register who wanted to charge me more, instead of giving me the right discount for the buy one sushi roll and get another half off. My wife and I ordered four rolls, 2 were $7 and the other 2 were $5. He was trying to give me the $5 half off instead of each other roll being half off as in one of the $7 ones half and one of the $5 ones half off. What didn't upset is the fact that you were trying to charge me more than needed but your cashier didn't acknowledge the mistake and didn't try to correct it. All he told me is that is the way it works, so I had to make him split the bill so I would get the proper discount. On top of the bad customer service that he provided, the order he gave me was completely wrong. If that wasn't enough the order I received the food wasn't fresh at all. Some of the sushi rolls had what looked like old ingredients. At this point, I'm not looking to come back to this place especially if I have to deal with the person that "helped" me. If I could leave anything less than a...

The food is excellent and well-presented. The service was fast and friendly. The hibachi was great, though the sushi, according to the people I was with, was good but not the best they’ve had. Overall, it was good enough that we’d go back, but maybe not for dinner because if you’re looking for a nice night out with a quiet atmosphere, this isn’t it. It’s not the restaurant’s fault, but we happen to be sitting near not one, not two, but three families with small children. We surely didn’t expect that on a Friday night! One family’s kids were screaming and throwing temper tantrums for so long, the father actually left and returned with McDonald’s Happy Meals! It quieted them down for a few minutes, but the spoiled brats eventually continued screaming at their parents! Otherwise, we may have had a...