Chatt Smoke House — Restaurant in Chattanooga

I try to keep an open mind about the restaurants I visit. I love visiting restaurants and want them to succeed. That being said, I have a problem with restaurants who don't try or care about their customers.

We searched online for a good barbecue place and saw Chatt Smoke House with decent reviews...which still baffles me. wish I could understand the positive reviews for this place, but logically, I don't.

We walked 13 minutes from our hotel, to a shady area of town. Right away, we had bad vibes, as the restaurant was dirty on the outside with a handwritten note in the window. Inside was just as bad, with filthy floor, tables and chairs. The cashier was eating chips, put them away, and brushed off her hands before taking our order.

My wife ordered the Barbecue Chopped Chicken Dinner with coleslaw and baked beans. I ordered the Barbecue Beef Dinner with fries and baked beans.

We waited for about 25 minutes before our number was called. Unfortunately, when we got to our room and tried the food, it was absolutely DISGUSTING! My wife's chopped chicken was supposed to be barbecued, but was so undercooked, it crunched and had a sour taste. My Barbecued beef was literally Curly's or Lloyd's beef, just reheated. the sides were cold...even my fries were cold. A complete waste of $30.00 for terrible, undercooked, grocery store food you could make for $8 at home.

Don't make the mistake we did. Save your money and patronize restaurants which care about the customers. No restaurant should take advantage of their customers by serving them bad/undercooked food, and then...

OMGOSH I'VE BEEN TRULY KNOWING JIMMY SINCE I'VE BEEN A LITTLE GIRL. HE KNOWS MY WHOLE 👪 FAMILY. FIRST OF ALL OUR BIRTHDAY IS ON THE SAME DAY 5-21 💎 GEMINI. THIS IS NOT A LIE I'VE BEEN HUNGRY DIDN'T HAVE NO MONEY I WENT DOWN THERE AND HE HAVE ME SO MUCH FOOD IT BRUNG TEARS TO MY 👀 EYES AND I TOLD HIM WHEN I GET SOME MONEY I WILL PAY HIM GUESS WAT HE SAID NO LIE DON'T YOU EVER SAY THAT. I LOVE YOU. I CRIED AND PUT MY HEAD DOWN AND SAID THANK YOU FOR FEEDING ME. HE SAID NEVER BE HUNGRY YOU BETTER STOP HERE. I WAS EMBARRASSED HE SAID LIFT YOUR HEAD AND FEED YOUR HEART BECAUSE I'M ALWAYS IN YOUR CORNER. IT TOUCHED ME HE FEEDS THE HOMELESS AND EVEN TREAT THEM SPECIAL I LOVE HIM BECAUSE HE IS A GENIUNE PERSON AND HAVE A AWESOME ❤ HEART VERY HUMBLE. ALSO I CAN COME ANYTIME AND COME AND GET A WORD OF WISDOM. THE FOOD IS AWESOME AND HE EVEN KNOW HOW I LIKE MY FOOD. EVEN IF I DON'T HAVE IT HE STILL TREATS ME LIKE A PERSON THAT DOES I GENUINELY APPRECIATE HIS LOVE AND KINDNESS I LOVE THE HOSPITALITY. OUR BIRTHDAY IS COMING SOON AND I WILL BE THERE AND JIMMY THANK YOU ALSO ALVIN YOU'RE A SWEETHEART AND I TRULY JUST WANT TO SAY THANK YOU SOOOOO MUCH FOR TREATING ME SPECIAL. LOLOL MAY 21 IS OUR DAY AND WE AS 💎 GEMINI ARE VERY UNIQUE AND LOVE HELPING OTHERS PUTTING OURSELVES LAST TO HELP SOMEONE ELSE. LOVE YOU FOR BEING SINCERE . "" T . K...

I usually love to frequent this business but today will be the last day until their customer service improves. Today I called to place a pick up order and was informed there would be a 30 min wait on ribs which is fine I still decided this is where I would be eating so I waited 45 mins and attempted to order. Upon attempting to place my order I was informed there would be an additional 45 min wait. I politely informed the cashier(slim older black man) that I had called and what I was told. At that point another taller larger framed black guy came out the back and said “well they aren’t ready I know what you were told but it ain’t ready, if you’d like I’ll give you a raw sandwich” at that point I was just wondering where did all the hostility come from as I was just trying to be clear on what I needed to do. I did say that I alway visit and I’m shocked at how I was being talked to and I heard him mumbling to another employee that I’d be alright and basically they didn’t care. I really love the food here and for the most part all of my experiences have been pleasant but this one guy in particular always has a ugly disposition and they will lose customers if he’s up front...