Dunkin' — Restaurant in Cherry Hill Township

If I could give a zero I would have! Horrible! I purchased coffee and half hour before they closed.. and asked them to put an expresso shot.. the coffee was so weak.. it taste like water.. I decided I didn’t want the coffee and asked for a refund.. my husband kept his.. when the fake manager came.. he told me he did not know how to work the refund system.. and told me he could not give me a refund.. and insisted there was nothing wrong with the coffee, I told him I prefer a refund.. again he tell me he could not give me a refund..I asked for his manager name and he refused to give it to me and walked away.. I insisted I wanted a refund he proceeded to talk to my husband as if I wasn’t there..my husband told him that I wasn’t happy with the coffee and he was wrong.. then he ask for my receipt and took the money from their tip jar.. how is it that you are a closing manager and can’t help a customer with a refund. He was very rude and demanded that I take donuts or just to make up the difference, at that point I didn’t want anything from their store!! You guys need to train your staff how to handle customers, he was so rude, the cashier had a better understanding then him!👎🏾

Hall of shame!!!Booooo to...

I ordered 1 butter bagel 2 hash brown orders 6 glazed donuts and an iced coffee I pull off and realize they are missing one of my hash brown orders so I call them on the phone because traffic to get back to the location is bad. I get on the phone and tell the one of the orders of hash browns is not in bag just the bagel and one order the women on the phone proceeded to say yes it is we check the cameras. My husband says that’s a lie we can come back and check the cameras with you she then rush and say no the manager not here. So unprofessional and disgusting behavior. Who lies about a 2 dollar order of hash browns I paid for something you did not give me what I paid for . If I paid for two orders then I should’ve got 2 orders not one. She is a flat out liar or blind because if she would’ve check the cameras she would’ve seen one hash brown order in bag and one bagel. Mad it something way bigger than it needed to be with...

WORSE SERVICE EVER! The lady at the window needs a rude awakening for real for real! She got a real nasty attitude and ignored my boyfriend questions when he nicely asked her about his receipt and his food order! This was today 3/26/24 bright and early in the morning! He asked for two bacon two hash browns and a coffee seems like an easy order right? Okay well when he gets his order there is two items missing he nicely asked for his donut and she looked at him like he was a dummy then he still didn’t get his other item and he kindly asked for a copy of the receipt and she literally ignored him. If it wasn’t for him having to be on work on time he would have cursed her out! It’s too early to be this damn cranky. Customer service starts from the time you open to the time you close it’s that simple. He will never go to y’all location anymore because of her. Thanks for ruining his morning and his...