Chipotle Mexican Grill — Restaurant in Chesterfield Township

Both My husband & I have also been having the same issues that Austin mentioned in his review- about our orders not having the double amounts &/or both types of meats we're paying for. There's always something missing, always something made wrong, always very small portions- even when we're paying more/extra $ for extra amounts. *this has ALL ONLY been since the online orders became mandatory!

And they will often close up shop as much as 20-30 minutes early- & even an hour early depending on staffing (*but that's a covid related issue tho, so not necessarily their fault exactly) &/or the online ordering process says that they have an hour wait for the food/your order to actually be made, but then it's cold when you pick it up.

Three (3) times now I have spent MORE than/AT LEAST 15-20+ minutes online making an order with all the little details -which would've taken less than five minutes to just order in the store!- & then when I go to check out & pay for the order online, my card won't go through...it just said "Error" all 3 times I tried to pay, so tried a different card, but of course that one also said "error" both times I tried, so we tried to use 2 of my husband's cards & his wouldn't work either ["ERROR"]... so we spent ANOTHER 30-45 minutes trying to place the SAME order, but under his profile/info instead - but AGAIN, NONE of our cards could be used to process our MANDATORY online payment, so we called the store with a little over 30 minutes still left until closing, and they refused to take our order over the phone (even after we told them how we had just spent OVER an HOUR-AND-A-HALF trying to place & pay for our order online!) & it didn't even matter that the problem was on THEIR end -with their online [card?] system- or something online- OR that we had just spent ALL that time trying to place our order with them & that by that point, there was NOTHING else (where we would want to eat anyway) that is still going to be open.

....The entire set up is MOST CERTAINLY NOT AT ALL "CONVENIENT"! In fact quite the opposite; Not to mention that on 3 SEPARATE attempts (*as in: ON 3 DIFFERENT DAYS) to make order from here, ALL we ever actually got was a HUGE amount of our time wasted & all for nothing in the end each time!

But then on those times that we did actually get to make & pay for our orders successfully, there was still always one issue or another with the order! ALWAYS!!😤

AND GOOD LUCK ACTUALLY GETTING IN TOUCH WITH SOMEONE ABOUT ANY OF THESE PROBLEMS OR ISSUES!!🤨 NO ONE at the store can help you! So they just tell you to go online, but all you can do is send an email, and even if you do, it's not like you EVER get a reply from anyone, so I have to ask, "what's the point!?" -We have sent 5 emails to date: my husband has sent three and I have sent two, and we have yet to receive a response to a single email.

At this point we have unfortunately had no other choice but to just stop eating Chipotle all together because this is just one of three locations we have consistently been having several issues with.

One or two issues maybe just here or there is understandable... but to have some sort of problem EVERY single time and then you can't even get a hold of a supervisor or someone to discuss the problem or to tell them about what is happening!?!...well that is just UNACCEPTABLE!

-& It's too bad too, because Chipotle WAS one of my favorite restaurants!😔

HOWEVER, it's my understanding that orders can finally be made INSIDE the store again now, & that makes quite a big difference in the quality & portions. *& If the store IS doing inside ordering again, I'd possibly be willing to give them...

This place wasn’t stellar the first time I visited a couple years ago, but now it’s so much worse. First off, the place was not at all clean, (I should've walked out, but I was sick hungry at this point,) secondly the guy who put my bowl together hardly spoke loud enough for me to hear and he was not listening to me at all. I asked for lite rice, but he used the same measurement for everything regardless of how I politely protested. No eye contact was made. He clearly is not a happy person. When I paid for the bowl, chips (which are a stale and soggy mix) and a small plastic 4oz cup of cheese sauce, it came to $16.22, (kinda steep, but again I’m starving here,) I handed the girl a twenty. What I got back was three ones, two nickels, and two pennies. I looked at it puzzled and asked her what the bill was again. She said $16.22. I showed her what she gave me for change and she got flustered, went over to the guy and said something about not having change. He then came over, told me to give him the 12 cents and handed me a dollar. She apologized for not having change and said she gave me what she had. So she knew she didn’t have the proper change and what, hoped I wouldn’t notice? I can only surmise the guy was already aware of the short change situation too because he didn’t bat an eyelash during the whole transaction. I walked out in a daze. The entire experience was just surreal. After getting home, the food tasted ok; not the best, not horrible, certainly not worth $16! I hope things improve over there… not for me, I won’t be going back, but for those workers. Seems like a miserable job. Update I followed the link to the response after posting my review. It ultimately leads to a form requiring name, address, phone, complaint and location of restaurant, etc. The problem is the location drop-down didn’t include any locations in Michigan and you can’t advance unless you pick one, so I picked the first option and included that fact in my complaint, naming the correct location as 23 Mile in Chesterfield, MI. I received an email from the ‘drop-down’ selection apologizing for my order being incorrect, which was not even remotely what I complained about. So apparently the unconcern goes all the way to the top. Bad form Chipotle. If I had any reservations about making a complaint, they are alleviated entirely now. Thank you for confirming that you indeed do not...

As stated on my home page, I hope to only write positive reviews, but sometimes there's a place that continues to fail you. This location is always having issues.

I will at least start off with the good: the food preparation and taste are always made well and never am I disappointed when I get my food. They're also always on time when I order from the app (I always schedule ahead) and I don't need to wait.

The bad: always seem to have some sort of issue. Either they're understaffed or they don't have certain foods (seems like they've been out of one or another of the proteins recently) or, like today, the store was closed when I got there even though I was able to order and I was charged. This, I think is inexcusable, and the app should have been able to redirect me to a different location. Maybe the store closed w/in the hour of me ordering, don't know. But I did receive a notification 5 minutes after my time to pick it up that my order was "running late". Since I had already been to the store and saw the CLOSED sign, I doubt the store closed after I ordered and the app just didn't know?? I would assume there is something that would alert corporate if a closing early. I was told I'd see a refund in 3-5 days when I talked to an agent, but that process was not the best either.

If this was an issue once I wouldn't complain, and since it's so close to my house I will be going there again. However these issues come up enough that there needs to...