Starbucks — Restaurant in Chesterfield Township

I'll start this off by saying that this is one of the strangest Starbucks locations that I think that I have ever been to. Strange as far as layout goes, and also probably one of the smallest locations as well.

If you've been here, then you probably understand what I am talking about. If not, it'll only take you stopping here once to quietly ask yourself "what have I gotten myself into" while you're waiting in line.

First and foremost, this location sits in a very, VERY busy area. Typically that means that you'd find yourself somewhere with a ton of parking and space especially if it's in or around a strip mall shopping center type area. Unfortunately, in this situation, this particular Starbucks location will provide you with none of that. The footprint of this place is literally a driveway (that doubles as a drive thru lane) that wraps around a tiny little building that has probably 6 parking spots inconveniently placed throughout.

There are also two separate entrances into this space which makes for an even more confusing, aggravating, and incredibly inconvenient experience. In just a few minutes, the drive thru traffic has the ability to easily overflow back onto 23 mile which in return would be impeding the flow of traffic. Since everyone starts lining up from this direction, it makes it nearly impossible for anyone to enter from the entrance that sits opposite this one, coming from the shopping center area. Not only can you not get through to park, but you're surely not getting through and into the drive thru line from this direction.

Now that we've gotten that out of the way, after I figured out what was going on here, I hopped in line, and quickly realized that this was a location that was able to easily keep up the craziness that comes with being located in such a busy area. Not all Starbucks locations have the ability to adequately keep up with the momentum brought on by a constant barrage of customers, and every time I find a location that can handle it's own, it's like finding a little coffee unicorn in a messy coffee congested abyss. With that being said, there was absolutely a line of about 10 or 15 cars in the drive thru when I arrived and I don't think think that I waited more than 7 or so minutes until I was sipping on my freshly constructed PSL.

When all is said and done, yes this location is odd, and yes there is most likely always a line that you're not going to want to wait in, but when it comes down to it, this place moves swiftly, and efficiently. The employees here are friendly, professional, and you'll be sipping whatever basic drink you choose in next to no...

I went inside and waited a long time and not once did some one ask me if I needed help or how was I, or even eye contact😑... They ignored me so hard, I questioned whether I was actually there myself. Um, do I exist 🤔? I then decided to place a mobile order... Maybe then I could get service. I mean, I wasn't just standing at the front counter to hang out. I actually wanted to place an order. I thought this would help... Maybe they were short staffed... I don't know. Anyway, I waited 10 more minutes 🤤 and went up to the counter where I was ignored again... (If they made a pinch yourself emoji, it would be inserted here) Like what!? Am I real? Oh I know😎 I will go through the drive thru, can't ignore me there😁... 🏋. As I was leaving the dining room to go through the drive thru, I was acknowledged 😂😂 I heard a voice after I cleared the door and it was shutting "Have a good night", for real!? Um ok... I was literally on a mission to get my coffee at this point. The 10 minutes wait in the drive thru was a brilliant move. I got my drinks and snacks. All in all apx 40 minutes. I was in good spirits, but annoyed too... Like why do I have to waste my night. Respect my time, if you want me to hang out, just invite me. Then I will set aside that time for you. Don't just take it from me. A quick "hello" at grandma's...

This Starbucks location is the absolute worst. They have always been a terrible location with the lack of access and parking, on top of that customer service, but now they decided to make their store drive thru only. The problem, they are still accepting mobile orders. I placed a mobile order heading back to work and in doing so, expected to be able to pick up my coffee in ten mins like the app said. Unfortunately, because they are now a drive thru only location, they have NO where for you to pick up your coffee without waiting in line. Mind you, that line in the drive thru, was extended out to 23 mile rd, and it almost always is. That’s incredibly poor business and customer service to have a customer be able to place a mobile order, in a hurry, and then have them wait 30 mins or more for a cold coffee that they should have been able to pick up right away. Otherwise what is the point of placing a mobile order?!?!? This store needs to shut down and find a better location, and definitely needs to stop rudely accepting mobile orders. Luckily, I was able to get my money back from customer service, just ridiculous. If I could give this location and the way it’s being ran less than one...