Morton's The Steakhouse — Restaurant in Chicago

If I could give this restaurant less than a 1 it would be gracious. I had the most horrific experience at this establishment. I came to town for my best friend's 50th birthday as well as my daughters 31st bday. We were greeted warmly from the hostess and then it went downhill from there. The waiter literally threw straws at us. We were seated at a large circle table and instead of him walking around he threw them at the guests . We all looked in disbelief. After that I asked for hot tea as it was raining outside, the waiter rudely asked, Did you pick out one yet? I politely excused myself from the table and asked the manager for a new server. He obliged and then proceeded to tell the waiter who was delivering soup and salad at the time of the issue. At the table in front of my entire party he looks at me and says openly we have a new server coming, but you weren't disrespected intentionally, in a very callous way, but we will take care of it. He never apologized for his staff and did not have a bit of empathy. First off, no one ever used the word disrespect at that point. He was simply rude. We then no longer felt comfortable. One of my family members suggested that we pay for the soup and salad and just leave, which I definitely wish I had done as the story gets worse.

I told the manager that it was unfair for him to not take responsibility for a customer being mistreated, and to tell me that i was not disrespected wasn't his place, and his exact words were, "Well you take it however you wish to take it." When I asked him if he was trained to say that, he restated it in a nice way....as if I didn't understand him the first time. I was appalled, The General manager Jake overheard our conversation and then comes over and says, let's turn this around. He asked my name and said I really wanna make you happy and I can do that. Welp that was a HUGE lie!!!!!!

We got a new server who was ok, and I mean just ok. She did not act like one trained to overdo it to customers who had been offended. (I am a business coach and I saw several coaching opportunities.) We ate dinner which was good and then was asked if we were ready for the check. We received the check and there was NOTHING discounted at all for the major debacle we had just encountered. I asked to speak to Jake and he was like oh would you like deserts or drinks, of which I told him no as we were taking to go plates. He was like ok well I hope we were able to turn things around. I was like um don't you think you should do something, anything???? For me it's the principle. We had more than enough to pay for the bill, but it's simply the principle. He was like well I asked you if you wanted desert and I responded and I told you we do not. I asked him to speak to me privately as the two birthday ladies have already had their birthday lunch ruined by this. He proceeded to become rude saying I tried to make you happy. I said I think you should do something and he said you didn't give me a chance, which once again was a lie. I reminded him...I did, and you kept trying to offer my dessert. I said you should take something off and he said Im not used to having someone ask to have something taken off and I told him that this is NOT my first time dining in a supposed fine dining establishment and I have never had to ask.

I should have never stayed and he was proof of the training or lack thereof that management had received. I could go on and on but this HORRIBLE experience has taken enough of my time and money. I would stay away if I were you. I will never return to Mortons again...

The anticipation of attending this restaurant downtown did not live up to the words given by friends who had a better experience. Granted we went for Restaurant Week because the whole point is to try new places and see what the buzz is about.

We started on a good note with my friend and I ordering Nueske's Bacon Steak as well as the Lobster Bisque. The bacon was so Yummy and had they made an entree out of it I would've been satisfied. The lobster bisque had actual lobster meat in it; finally, cuz A LOT of other restaurants fully puree their bisques 🤷🏾‍♀️. It was a great start to our dining experience.

My friend ordered Filet Mignon at a Medium temperature and I was posed the temperature question to the Double-Cut Pork Chop which has never happened before. It is safe to eat pork at a Medium-Rare temperature cooked by professional chefs (eat this temp for pork at your own risk). The filet was undercooked mostly at a rare temperature that my friend could only take two bites before she put her cutlery down. The Garlic mashed potatoes along with Mac-and-Cheese were the saving grace.

Then came the dessert. We could end on a sweet note or at least that's what we thought. My Friend ordered Key Lime Pie and for myself, the Legendary Hot Chocolate Cake. My friend's pie slice was mediocre; the key-lime flavor was there but was faint. What made it worse were the little silver slivers we found not just in one scoop of my friend's spoon but also on the bottom edges of the pie crust. At first I thought it was hair but when I shone the light on it from my phone it became shiny as metal does. This would suggest some type of cleaning material or other metallic scraping some how got onto the plate, pie crust, or in the filing as well. My friend didn't dare take another bite because of the slivers and rightfully so.

The last bit were the apparent state of the restrooms. There was toilet paper that needed to be restocked, napkins thrown on the floor, one of the faucets running. Overall, the good things I had heard from the prior visits of my friends did not live up to expectations. Needless to say, we were not impressed. Oh and we didn't get the bread or even a simple explanation about why our table...

You wrote a review for Morton’s The Steakhouse 14 minutes ago 4.0 star rating 7/13/2019 Well this is my 1st time as well as my relatives dining here. It was a really exciting treatout opportunity to try Morton's steakhouse and I have to say it was 2nd to none. In means of service it was great. The food was excellent but cannot be compared to Gibson's steak house quality. I do like Morton's steakhouse too and would potentially come back. It was a late birthday dinner since I just came back from Memphis, Tennessee and couldn't celebrate eating here on my true birthday July 7. Anyways it was in downtown Chicago and ambiance was good. Was impressed by there garlic bread with fresh butter. They gave a personal menu of me celebrating my birthday despite being late. Originally I was gonna order the 42 oz prime porterhouse which was a pricey $114 but my server warned me it would take an 1 hour to cook so I ended up ordering the 24 oz prime porterhouse at medium well not rare. It was delicious and juicy with the right steak texture. As a side for sharing we had the sauteed brussel sprouts which was cook right and didn't taste to cabbagy than how I usually order brussel sprouts. The sauteed broccoli florets was also excellent too as another healthy delicious side. Was buttery too which I loved. Their lobster bisque soup was unique and delicious. Unlike other lobster bisque this one has a spicy not unique tangy taste to it which really made it stand out of other fancy restaurants that serve lobster bisque. I ended up getting the chocolate mousse for dessert which was light, sweet and delicious. I was gonna get their popular double chocolate cake but was already full. I also ordered a clear sangria which was a refresher and a bottle of red wine brand called "The Calling, Visonary" Red Blend Alexander Valley which I paired for my porterhouse steak and my other guests (my sister and friend's) filet mignons. All in all it was a delightful dining experience. I would like to order the expensive 48 oz prime porterhouse steak buy will avoid eating lunch and will skip the appetizer if I go that route since It was the most expensive steak on the...