Jimmy John's — Restaurant in Clarksville

TWICE in a month I have ordered & paid online in the evening & when I showed up--they told me their printer was out of paper & they didn't get my order!! TWICE!! Then they stated my card refund wouldn't show up for 3-5 business days!!! This used to be our entire family's go to place, but lately it is a joke. Last night there was a 5 or 6 year old kid hanging out of the drive thru window with sticky dirty fingers touching everything in sight. (Isn't that against the law?) Also after AN HOUR AND 20 MINUTES--they made my food & I wanted large sandwiches cut in half....so they cut them in half & wrapped in one wrapper trying to make my experience even worse, I suppose. I guess because I demanded they make my order....they decided to make me pay. One giant TUNA sandwich had one end stuffed in the bag WITH NO WRAPPING. When I pulled it out of bag, the contents just dumped in the floor. So sad to see a once superior business go the way of...

I am super disappointed in the service I received at the Charlestown road location! I placed my order and the cashier rang it up incorrectly. When it was brought to my attention she said she had to charge me again for the order because her system wouldn’t let her just charge me the difference. She didn’t try to fix the problem and informed me she was the manager and all she could do. The order difference was only 50 cents. So she had to charge me twice and hold my money for 4 days over a 50 cent increase. Didn’t even offer to just give me the drink I ordered over the chips. What horrible costumer service. In a time where people have been let off and money is short you help my money for 4 days over 50 cents. Pick a different jimmy John’s or...

Super slow and nothing close to "freaky fast." Ordered at exactly 2:45p, tracker said "on the way" at 3:05, called them at 3:35 and the woman said she hadn't even left the store yet because she was waiting on other orders to deliver together. Gave excuses about being short staffed, something about having to clock out and back in again (?), rambling and genuinely unconcerned I was complaining about the slow service. Fake apology, and she offered absolutely nothing for the trouble. Now it's almost 4:00pm and we still don't have the order. It's not the first time it's been this slow from this location, either. Won't be ordering from them ever again. Get rid of or fix the inaccurate order tracker in the app, and stop advertising "freaky fast"...