Charleys Cheesesteaks — Restaurant in Cleveland

I'll give it 3 stars here only because the food is actually pretty good. The customer service and the hours absolutely stink though.

Not sure who's allowing it, but the place opens at 8 am. THREE times in the past month I've arrived after 8 (8:15, 8:30, and finally 8:45 am) and while there are TWO staff members there, they arrive AT 8 and start setting up for breakfast. And somehow it's my fault for showing up too early...? No.

Needless to say I did not get breakfast those times because they weren't ready. When prompted about when they would be ready, each time the answer was the same: 45 minutes. So I'm really unsure how this place is in business.

UPDATE 2/18/2020: They've stopped making breakfast, apparently. I wonder how many others complained. Of course they didn't bother telling anyone they've done this. So I've reduced my...

Just had a horrible experience. I live very close, and am very lazy, but will never go back. I got there around 4:40-4:45 and waited in line behind one person. 4:52, person is rung up and the people who just came (I was a little off to the side at this point) was told they were closing. I found it rude that even after making eye contact and the cashier knowing I was waiting in line didn't even think to even say anything to me (if they weren't sorry, I understand they would want to get a head start on cleaning) then at least let me know when the gentleman stepped aside to grab his payment that they would be the last customer. Very disappointed. I went here before and they didn't add on my extras either, but I at least thought they were courteous. ...

Absolutely pathetic experience today! I work in Tower City, so this location is super convenient for myself and my coworkers. I went down today to place and order. There were 3 people in line that ended up leaving. After standing at the register for almost 10 minutes, I asked the 2 rude employees if they were taking orders. Their response was “no”. What?! There was a huge line behind me that were totally shocked. I will never visit this location again. I can’t believe how disgusting their customer service is. They were just going to let people stand in line and not...