Pizza Hut — Restaurant in Cleveland

I live in the apartments upstairs so I used to frequent this place, however a couple weeks back I ordered via the app like always and it said my food would be ready in 15 minutes (usual wait time). Normally my food would be ready however after waiting in line for at least 5-10 minutes, I was told to come back in 15 minutes. So I went back to my apartment, waited another 15 minutes then had to wait in line again upon my return, there were other customers in front of me who were also picking up/door dashing and we had to wait while the people at the counter were placing their orders so it was probably another 10+ minutes in line. When they finally brought out my food I asked if they included marinara sauce with my cheese sticks (since they forgot on a couple previous instances), they said yes there was marinara in the box, however when I got back to my apartment with my food there was no marinara just the cheese sticks. I wasn’t about to go back and wait in line again just for marinara, luckily I had some Arby’s marinara packets I saved in the fridge so I didn’t go without it. The food was nice and hot so I can’t complain, however I was irritated by the fact I had to wait nearly an hour from the time I placed my order on the app until the time my food was ready for pickup when the app said it would only take fifteen minutes. Since then I haven’t ordered from here. While I love Pizza Hut and the food is amazing, I don’t know if I’ll ever order from this location again. I’d rather drive to a less convenient location if it means a...

Placed online order right before open. 17min after 11am got alert it was on the way. Store is 1.7 miles away. 10 minutes later, got call from the "manager" saying her driver was lost and I'm too far. I said 1.7? She said 13! (With an attitude). I told her that's wrong, she huffed and asked me the street name, I told her, she asked me to spell it. I did, with slight attitude. She yelled at me to not raise my voice. I, calmly, apologized and said "I figured that info would be on the order she has for me. She told me to "wait a min" and immediately put me on hold. 5min later she comes back on "ok he'll be there". I said ok thanks. And without a word she hung up. Fast forward ~35min later, as i was about to call and cancel, and driver pulls in. He stays there for 30 seconds and then turns around and leaves. A coworker had to jump in his truck to catch up. The driver makes his way back in, barely speaks English, but says "I no find you, I was just going to go". No snark, I took the pizza and let him leave (having already tipped 25% at initial order. My problem, not the driver... not being lost, or even late. But THAT is the manager? Holy hell no wonder this place has a low rate and is run poorly. An attitude like she had, to a customer who did NOTHING wrong except patron the business. If a lost driver sets her off... she's in the wrong business. Lady, whatever your name is, you're doing a disservice to the company that employees you, and should give you the additional...

I went into pizza hut today to get a big dinner box I asked the cashier if they still had big dinner boxes he said yeah we do I said ok let me get one of your dinner boxes he said which one I said the one with the pizza and bread sticks he said were fresh outta breadsticks I said ok is there a way I can get the dinner box with just the chicken and pizza he said idk hold on this lady came to front I think she was the manager she said what’s the problem I said I was told you guys don’t have anymore breadsticks that I can get cinnasticks instead I told her that I don’t wanna get cinnasticks can I just get the pizza with the wings she said what are you going to replace the breadsticks with I said chicken alfredo she said ok asked the guy in the back did he know how to make chicken alfredo he said yeah went to the back and made it meanwhile mind you I had been waiting for quite sometime for the guy up front to finish taking my order still haven’t asked me about the rest of my order he just kept doing other orders after awhile he had came back to the front to give me only chicken alfredo pasta he then said oh I thought you said you only wanted the pasta I said naw I asked for a big dinner box the guy that’s was working in the back said he was sorry I felt myself getting madder and madder so I walked out…I will never go back to that pizzahut again it was very...