Keystone Grill — Restaurant in Colonial Heights

My family, (3) along with another family (5) were seated for breakfast around 0930. Our server, Ms. Jessica, was the only part of our experience that was enjoyable.

When we received our orders, our bacon and ham items were extremely over cooked, the bacon literally crumbled into dust when you picked it up, most likely because it was re heated from the previous day. My wife had also noticed a “short, curly black hair” that was sticking out of her waffle. Since some time had passed, and the diner had become more busy and our server was tending to other guests. I walked up to the bar area when different server had asked if she could help, I asked for a refill on my drink to which she then asked me to show her where we were sitting.

When the other server came over to the table, she asked who our server was and we informed her it was Jessica, and I made it a point to inform her that Jessica was great but we had some issues with the food (the hair). The other server then walked away after rolling her eyes and sighed. (Leaving the waffle with the hair in it) Jessica then came in and was visibly upset. She stated that the other server was the “Owner’s wife” and that she had told her that we were “not happy about our service” so she came to check in. As Jessica was speaking to to my wife, I walked back out to the bar where I overheard (“The owners wife) speaking to 2 other servers about how Jessica was “not doing her job” and making fun of her. I then proceeded to tell her that she in fact was the problem for treating her employees that way and that for creating a bigger problem when we were trying to respectful and not blasting the food issues out loud in front of other guests, and she should she be ashamed of herself for being in a owner/leadership role and having such low standards. She then got loud and stated she wasn’t talking about her employee and that I was lying after she put words in my mouth to her employee to make her look bad. I informed the owner of what transpired and the only word to come out of his mouth was a pathetic “Sorry”

I paid my bill in FULL, and as I was leaving, ANOTHER server approached me and thanked me for standing up for the wait staff, if that doesn’t say something, I don’t know what will. We ate here quite regularly, and have recommended this place to several people, including the other family that were with us. Sadly, I will not...

Lunch after visiting the Tractor Museum. The Keystone Grill is clearly popular place as there was a wait the entire time we were there. It has a diner vibe and breakfast seemed to be a popular choice at the other tables. I ordered the cheeseburger (1/3 lb) with lettuce, tomato, and onion. I requested well done, and it came medium rare. They used real cheddar cheese, but it had melted and recongealed. Tomato was ripe and fresh. Onion was extremely strong. Bun was too small for the burger and had a weird sour taste, so I just removed it. Ordered macaroni and cheese as a side because the waitress said she thought it was homemade. It wasn't. Others ordered the Club sandwich with potato salad as the side. Both enjoyed the Clubs and the potato salad which was neither too wet nor too mushy. Final diner had BLT with a side of slaw. When asked how it was, "fine". Service was decent and pleasant and they seem to have plenty of help. It was loud like a school cafeteria. Will we return to eat? Not likely. Definitely do not recommend...

In searching for a nice breakfast/brunch, my husband couldn’t have picked a better place. We are visiting from Calgary and didn’t know what to expect but the reviews were a reassurance and boy, were they right! Our server, Amy, was amazing - in fact they ALL were, and the atmosphere was bustling but positive and friendly. Food was great and unexpectedly very reasonably priced. After discovering we were celebrating a special day, the entire staff (and many patrons) sang Happy Birthday, and another table even picked up our tab! That has never happened to me before. 😭 The entire experience was a great way to start the day and we will definitely go back as often as we’re able to while we’re here. I’d also like to go through the museum, it’s so neat that you can see it from the diner and SMART because it makes you want to go in! Big thanks and kudos to the staff for being a 50th birthday...