Fruit Fixed Colonial Heights — Local services in Colonial Heights

My second experience at this place was certainly unprofessional. I left them my phone to be picked up the next following day at 6pm. However, while I walked in to pick up my phone, she was still working on my phone around closing time. She stated I had to wait an additional 20 minutes before my phone would be ready. This was such an inconvenience nor did they make an effort to contact me to inform me they needed approximately two days to fix my phone. After receiving my phone, I could not check to make certain anything worked properly because they never even charged it. She stated they didn't have time. Of course, it's closing time. I even asked to speak to a supervisor or manager in regards to this matter. She stated she was the manager, but it did not read that title on her name badge and the guy next to her did not wear one at all. I will never come back here an inconvenience and unprofessional!

In fact, yes authorities were called. Every single thing stated is facts. However, you having to contact authorities does not sound as if a customer was completely satisfied and no my device was never charged. She did not have the time. Again, thanks for informing authorities were called. Matter of fact, I couldn't wait until you brought this up! In fact, thanks for bringing up the fact that when I came back to ask for a manager they were rude. While reading the receipt he provided, was actually when he was rude and stated I had to leave when I was unsatisfied with my service. Again, had my phone been already fixed upon arrival you would have never received this negative response, Thank you!

In addition, you also have my permission to release the video footage. Proof of her fixing my phone upon arrival. Along with my children with me as well, such an inconvenience to a Mother. As far as paying, I then stated she should be courteous enough to add an additional discount being that she inconvenienced me. She stated, I already had a discount which was already applied in agreement before leaving my cellular device. To add, when I complained of the inconvenience, she simply stated other customers do not complain. Very unprofessional! The moment, I walked to my car to leave the phone immediately turned off. This is all around the time of closing. Of course, as a customer the right thing to do is come back in and inform her of the situation. Which she clearly stated, she never had time to charge my phone. After that, a customer has the right to ask for a supervisor or manager. Take notes, Mother's gather necessary information as well as make appointments, which it was stated to me after consulting with "him" to leave my phone to expect to pick it up at 6:00pm. Why is my phone still being worked on at closing? To add more to my business, I had a very important interview the next business day. Why was it appropriate for you to inconvenience a customer, but it was not appropriate for me to request for a supervisor/manager during closing hours? Which was around the actual time, I received my phone. The lesson is no one wants to be inconvenienced. Treat customers the way you want to be treated. BE PROFESSIONAL and wear appropriate attire to work, such as name badges. As a result, the authorities spoke to me and suggested I choose a different location next time. He elaborated, in life, certain businesses such as a car dealership, will not have things done in a timely manner. As to the narrative she switched from my "phone" to me having my kids in the car, when they arrived, which was running. Nothing happened! I guess because of my "skin color" they felt the need to threaten me with authorities all after requesting for a copy of the receipt and management, which I stayed to read, and he was only thinking about himself not the customer phone not being able to cut on after pick up. Anything else you would like me to elaborate on...

I took in my laptop because the sound was no longer working and I was having power problems. They opened it up and replaced the speaker. Which made no sense because it didn't have sound at the earphone plug either. When I asked about that the tech on the phone said that they didn't check it and did not even have earphones to check it with. I was dumbfounded by this because how on Earth could you troubleshoot a sound problem and not check that? If both the speakers are not making sound and neither is the earphone jack it's obviously not the speaker. It would have to be something on the board or a driver. They told me after doing unnecessary work that they wouldn't be able to do something on the board. Then they wanted to charge me $80 for a new cord that was $19 on Amazon. After I got home they called me to tell me they accidentally sent me home with the wrong cord and wanted it back. And best of all - when I opened up the laptop to do some work I found the track pad no longer worked!!! It was WORSE than when I brought it in!! They literally broke my track pad! I took it back in and they did fix that (took them four days) and they tried to tell me it had something to do with an update. Yeah, right. Like a windows update turns off a track pad. They just forgot to reconnect it when they put my unit back together.

I can understand mistakes but what really bugged me was both the preponderance of them and that they were rude and took no responsibility for their screw ups. They should have offered to not charge me since they did unnecessary work and owned their mistakes. Instead they were rude, defensive and couldn't simply admit that they slipped up.

Maybe they used to be a five star biz - but the team at my local store aren't anymore.

I suggest you...

After reading about all the reviews online, I was super excited to find that there was a place that not only could fix my cracked smartphone screen at less than $100, but had super friendly and knowledgeable staff members and did quick yet efficient work.

I walked into the store on a Friday and was greeted immediately by the front desk attendant. I showed him my phone, and he said they didn’t have the part in, but they could order it, if I would like. I filled out a form with my details, and the young man said they would call me when it arrived, in about 7-10 days. Wonderful. I thanked him, and left.

After seven days, I called the store to check on the status. The person I spoke to asked me to verify my phone type and assured me that it had arrived. I drove up there only to find out the part wasn’t in stock; apparently, according to the Manager, the person on the phone misheard me, but that the part will be in on Tuesday (four days later). He also said he would “knock off some of the price” for the trouble.

When I had not heard anything, I called back the following Friday (so, all told, 15 days since I submitted my order), and the young man on the phone said that the part wasn’t there. He would have to call another store and would call me back in a few minutes. I never heard back and just gave up on using the service.

I was very frustrated with the lack of communication. While all the employees I spoke to were professional, I was promised a phone call on two different occasions that I did not receive, and wasted gas driving back and forth after being told the part was in. I'm just glad they didn't make me pay up front, like the original front desk attendant wanted. I will...