The Smoothie Spot — Restaurant in Colonial Heights

I am a açaí bowl enthusiast, so I stopped in during my holidays travels back home. My total came up to $17.05 which is extremely expensive, but since they had good reviews I trusted that I would be pleased.

My first concern was the young lady blending fruit with the acai, which takes away from the taste and proves the establishment cuts corners.

My next concern was with the bananas that were placed on top of the bowl. They were past ripe and had black and brown spots all over the peel. The other fruit looked bright and edible next to the mushy bananas. I was also concerned with the spatula she used to scoop the smoothie out of the blender. She kept placing the spatula on the counter which causes cross contamination.

Upon receiving my order I tasted it immediately and everything was tasteless and not inviting. Like unseasoned food. I expressed my concerns and asked for a refund or partial refund if I ordered something else. She looked puzzled & said she wasn’t taught how to refund an order. She went to call her manager returned and said her manager would be in at 3pm and would assist me then which was unacceptable.

While standing there the manager called back and I was able to speak to her about my concerns. She said she couldn’t assist me until 3pm and wasn’t sure if my money could be refunded due to her lack of understanding how to navigate the register. Asked me to leave my name & number and she try to refund my order, or just order something else from the menu.

Of course I wasn’t comfortable with that, so I decided to order another bowl even though I was reluctant. Y’all, this one was just another disappointment. A huge waste of time & money. Never again.

Please figure out how to improve the flavor of your menu items.

To the young lady making my bowl today, thank you for patience. It wasn’t your fault, and I just wanted you...

I waited about 25 minutes for my order, which I understood since there was only one person working at the time. While waiting, I noticed a flip book near the customer side of the counter and, assuming it was for customers, I picked it up. It turned out to be a recipe book—an honest mistake on my part—but the employee reacted by yelling at me quite aggressively, which was really off-putting. I wasn’t trying to take anything, just passing time while waiting. If I wanted to make my own smoothie bowl, I wouldn’t be there in the first place. The reaction felt unnecessary and made the visit uncomfortable. Unfortunately, the smoothie bowl itself didn’t make up for the experience—it was bland and underwhelming. Not a great first...

Do yourself a favor and check this place out! It’s so clean, the staff is so friendly and helpful, and everything is made fresh! So many options from smoothies to smoothie bowls and even a couple new sandwich’s! I chose the elderberry elixir and it tastes so fresh! I am so happy to have found a smoothie place that provides an amazing product!!! They also have a leave a book/take a book station which is so great!! Highly...