Michaels — Local services in Colonial Heights

I was soooo disgusted with Letizia today at the framing department. She ruined my entire experience there. What shopping options I intended on there was deterred by her unwillingness to assist me with my mirror being replaced. First off its rude to he spoken to and not respond. The couple she was working with initially heard me speak several times and they responded in her behalf yet she's the employee. We were cordial as customers yet the associate refused to acknowledge me. It made me feel it was because I was African American and she was obviously of European decent that she felt I was less worthy of her time. She finished up with that sweetest couple before me and finally stated she'll be right back as if there were so many people requiring service. It was only me at that time. When she returned she then began to disclose how she was by herself and did not have time to assist me with the repairs needed since this wasn't that type of store that had the tools she felt was required to do the job properly. When I recommended that I might have a toll that would work she injected again that she did not have time to work on my mirror for me. I corrected her by saying I'll gladly take the back off if you could cut the mirror please for me. She responded with again I'm by myself and did not have time to spend on reaffixing the frame back. She stated they only work on wood frames primarily. I paised my response for a moment and carefully thought about my next delivery of words as by this time I felt a distinct racial issue here with her. I decided to blatantly ask "Are you telling me you can't fix my mirror?" She responded strongly thats what I've stated several times. I responded you you didn't but you made sure I knew you didn't have the time to do it adamantly. Had you stated no before I would've been dismissed this entire aggravated conversation with you. I thanked her for tge nonassistance giving and took my mirror and my business out of that store but not before gaining her name to include in this review. When I say I was disgusted ..... help me lord I truly was. Craziness this was. What she didn't know is I had spoken with someone 4 weeks ago that was so sweet and helpful over the phone and so willing to assist me with my mirror that it encouraged me to utilize their business. Not anymore. Bad customer service if I've ever seen it. I worked as a customer service representative for years and I would have never told a customer no mess like that. You don't need to serve the community if your attitude reflects color as service. There were no black or white lines just a line ma'am so excuse me if my skin enraged you so. Deterred me and anyone I know from your employer. Michael's your standards should be better than this for sure. Awful employee. Very dismissive and unwilling to assist. Horrible display of an associate I've ever known or...

The only reason you get a single star from me is because I had to choose something!!!!!

I called the store and a young sounding woman answered the phone.I asked her about a couple of items that were on sale she put me on hold twice to speak to her manager. That was completely fine and then I asked her what time what time did the store close. She then told me 8:00pm and I said okay . There is no Michaels immediately near my home so I drove all the way to colonial heights to be in the store for about 10 minutes. AlA makes an announcement over the intercom that this time is(about)7:05 p.m. and the stores closed. I was not happy with that I walked up to the register and let the lady know what I was told over the phone. She repeated to me twice that the store closed at 7:00 p.m. I walked back to the aisle to finish my shopping. In no way was I rushing. That is not my fault that your people don't know what time your store closes DURING COVID. COVID HAS BEEN GOING ON FOR SOME TIME AND I THINK YOUR STAFF SHOULD KNOW YOUR HOURS BY NOW. She then repeated over the intercom again that it is 7:10 and our stores closed as to get me out of her store. Again I reiterate I was not in a rush at all. You don't fully consider your customers time and I will not consider yours. I left out of the store and there were still more people walking up to the door as though no one knew that the store closed at 7:00 p.m. I wasted an entire trip to come to this location only to not even get half of the stuff that I needed to get for a project. Y'all need to get your...

Frustrating Experience – Don’t Pre-Order! I placed a pre-order for 3 XL grey shirts at Michael’s in Colonial Heights (Southgate Square) because the website said 20 were in stock and available today. When I arrived, the order wasn’t ready, so I went to find them myself — only to discover there were no XL grey shirts anywhere. I even checked the overstock boxes myself. A male employee tried to help but had no luck either. Then Pam came over and made things worse. She contradicted herself, denied the website info (even though it clearly showed 20 earlier and dropped to 17 while we were there), and dismissed our concern about the false inventory info like it didn’t matter. She didn’t bother to actually search properly, didn’t offer any solution, and was just plain rude. We left with only one purple shirt and no apology or acknowledgment for the wasted time and gas. Bottom line: don’t pre-order from this store — the website is unreliable and Pam is not someone you want handling...