Bingo Burger - Colorado Springs — Restaurant in Colorado Springs

Sad to say we will not be returning here after our experience last night. Thought we'd give it a try because we had a couple of $2 off coupons, and it's a good thing we had the coupons because a burger combo here costs $20 before tip (pretty damn steep for the quality and portion size which were both severely lacking). It was completely empty on a Friday night which should have been our first sign that something was wrong here. I also had an old gift card that I wasn't sure how much was on it, the cashier was a new hire (who was very nice by the way) and not sure how to use it so they called over a manager who took one look at the gift card and told me very dismissively that she couldn't honor it because they have a new gift card system??? So we sat down and noticed all of the tables were filthy, like they hadn't been wiped down all night even though they were dead. I ordered a pueblo pastrami burger and when it was first brought out, the manager noticed the kitchen put extra chiles on it and sent it back. I thought they were going to remake it but she came back a few minutes later with the same burger that they had just picked the chiles off of. Here's the biggest issue I had: the pastrami burger (which the menu boasts to be "stacked high") had two or three tiny pieces of very hard and dried out pastrami on it. It was so dry I thought it was crispy bacon at first. I would have asked for a different burger but we were so hungry I just took the L. Finally we got to eating (this was around 2 hours before they closed) and the music suddenly cuts out and the staff begins closing the restaurant around us, sweeping right near our table and propping the door open for several minutes to bring the sidewalk sign in, letting the freezing cold in in the process. As we were leaving we heard the manager and one of the other staff conversing loudly and using some pretty vulgar language right in the middle of the dining room as if we weren't even there. The burgers themselves were okay but definitely not worth $16 plus $6.50 for fries and a drink and we left feeling pretty ripped off and disrespected. Your money is much better spent at any of the other burger...

SUMMARY: My wife and I go to Bingo Burger a lot, because she loves it, and I love making her happy. Sometimes I kinda like and sometimes I really like it. It all depends.

IMPRESSIONS: Bingo Burger is a small chain of hamburger restaurants that occupies the middle ground between "fast casual" and "fast food." You can bring your family here for a sit down meal, with some limited table service. But it's really also a fast burger joint. Because of this dichotomy, your experience will vary. (This review is for the downtown Colorado Springs location.)

I've found that when we've gone to Bingo during busy times, when it's crowded, or when they are a little short staffed, the quality of food and service will suffer. During such times my burger will be overcooked, and we'll have a very long wait. It's also not a fun room when it's crowded.

But if you show up just outside of normal meal times, you're likely to have a good experience. I like ordering my dinner at the counter and having it brought to my table. And I like that Bingo by default lets you customize your sandwich. Under the right conditions, this will yield an above-average fast hamburger experience.

The sandwiches share a common Colorado theme, with Pueblo chili "Bingo sauce" a consistent option. TBH, these burgers are good but not the best in town. (For that, I recommend Felipe's.) But they are at least in the top 3 for central Colorado Springs, and it makes for a great stop on a downtown evening out.

What I especially like about Bingo Burger are their occasional Burger of the Month specials. I most recently had "The Mammajammer," and it was out of this...

This used to be my favorite burger place in COS and a go to spot when family was in town. I probably won't be back for a while.Today I was let down when I found out all the signature burgers changed but I built my own burger and moved on. When we finally got our food we reminded the worker we were still waiting on a beer and he said okay he would be right back. The let down continued when we found out the 50/50 was now waffle sweet potato fries and crinkle cut fries. Bingo burger used to be one of the only places in town you could get something other than crinkle cut fries. The waffle fries some how were half burnt half soggy (not sure how that happened). Next problem was the seasoning it was like some one took a cap of the container and dumped it all over there was way to much every bite was just a mouth full of powder. Next the burgers, all three of us asked for medium burgers none of us got medium burgers. All three were well done and at this point there was a line at the register and the one cashier was clearly overwhelmed, we were hungry so we dealt with it. Unfortunately the pueblo chilies that are supposed to be what makes bingo burger special where completely unnoticeable. As if the entire blend changed. We finished up, I waited in line asked for a refund for the beer which required the cashier getting another person from the back. I am not sure what has change with the management, the menu, or the food sourcing but I am not going back for a long time in hopes that...