Jimmy John's — Restaurant in Columbus

I was in town due to a concert, and because we ended up being late getting downtown, all the restaurants had too long of a wait. We decided to try Jimmy John's, and even though there was a lot of people inside, it's fast food so how long could it take? Forever. We waited for about an hour (maybe 50-60 min) and we had finally reached the front, but we had been at the front for a while. A good 10 min at LEAST. Our orders were not taken. We were not acknowledged. We were complaining amongst ourselves about how we noticed that one of only two (TWO!!!!! ON THE DAY OF A CONCERT RIGHT ACROSS THE STREET????? And originally there was only one employee. The other one was sitting in the back of the room slicing cheese. I'm sure that's important but it was very not helpful in the moment) employees was ONLY doing mobile orders. Some people who had recently come in mobile ordered so they could sit down, and they got their food before we were even spoken to. Finally after a bit over an hour, the employee told us flatly that she will only be going mobile orders and will not even take our order until she finishes the last one and another doesn't come in, so we should just leave. She's very rude about it though, not nice in the slightest. Keep in mind at this point we had still not spoken to her. Or complained to her. Additionally, she was moving rather slow and didn't seem to care about anyone in the room except herself and the mobile orders. But at this point many of us have caught on to this and so several mobiles kept coming in at once. We ended up deciding to leave because of this, and we spent a lot of money on stadium food that we wouldn't have had to do had this location been properly staffed and actually HELPING THE PHYSICAL PATRONS!! This ruined my night for a couple HOURS afterwards. Thanks Jimmy John's 🙄 Genuinely never coming back... to...

So this review is changing big time. A friend of mine who is in a wheelchair that works with me. She said she went in today on 1/11/2025 she had asked if this manager can help her from I was told the manager if she could help her out by getting her wallet out of her bag. My friend said the person said to her don't you have caregiver that can help you out. My friend said no and this employee said you should. My friend said her caregiver doesn't go with her everywhere especially to work. The way my friend was treated was discrimination. This employee needs to be fired immediately. Very bad customer service. When I work at my jobs and a customer asks me to do something simple as that I have no problem helping them out.

Now this is from the person that was discriminated against Tonia. She says she treated badly by this worker by the way she was talking to her. She honestly doesn't think it was any of her business that if she had a caregiver or not. The way she talking to me was bad customer service. Not only that she put her jimmy johns bag into her a shopping bag. From what was seen she didn't put anyone else's bag in to a grocery bag. She didn't bother asking if she needed help to get her drink or the cookie. She is really bad at customer service and she doesn't deserve to...

We ordered two sandwiches online for pickup including a Bootlegger Club which is roast beef & turkey. Arrived at the store to find two employees standing around doing nothing. Gave the name and was told by one of them that he would make the order. Isn't the whole point of online ordering is that it is ready for pickup upon arrival? Why are these guys standing around when there is clearly an order to be made? In any case, we took the order home to find that the Bootlegger Club was made completely wrong as it was a sandwich made with ham, bacon, and cheese. And of course, this is all after we added a tip at the time of ordering. I wish this was an isolated incident but unfortunately this is indicative of how Jimmy John's service and quality has gone from "Freaky Fast" and "Freaky Fresh" to "Shockingly Substandard". A couple of weeks ago at a different location (which was severely understaffed), I heard an employee ask another whether "there is anywhere else to eat in this city." Maybe he forgot that he doesn't have a job unless there are customers. So sorry for inconveniencing you. Guess I will have to spend my...