Sogo Express — Restaurant in Concord

I have never had worse service at a restaurant. I have worked in the food service business for 25 years, in management and as a team member, so I know how this goes. I have gone to this location 2 times recently and told they were closed, even though it was 20 minutes before their posted closing time. I work at the hospital and got off at 5:30. I got to the place at 5:40 and was told that they had already put chemical on the grill and therefore they were closed. Another time I went and ordered 2 orders of chicken and broccoli. I got home, a 30 minute drive, and had chicken and mushrooms. I do not eat mushrooms. When my son, who is a manager at a store in the mall went and talked to the guy(same guy as above) he said there was nothing he could do but give me an order of broccoli the next time I came in. I have tried to get a manager number, but no one seems to know who that is! I will not be eating there again. The guy that always waits on me is rude and very short with customers and was busy yelling his order across the mall at the sub place while...

Went in to order around 6:50, no one was up front for 20 minutes to take our order - I thought they were closed. We ordered 3 combos, all with steak. I asked to have my steak cooked a certain way and she told us he doesn’t cook to order like that but she would put it on there just incase. Then I asked for ginger dressing and she said they just ran out and weren’t making any more. The chicken and steak were both wayyy over done. Rice, noodles and veggies were delicious as always. Less than enjoyable experience and really wish I would have just ordered to go from the...

This place is RIDICULOUS. They do not care about customers WHATSOEVER. I’m highly allergic to shrimp & when I asked politely that they either cook my food separately or clean the grill after they had just cooked shrimp on it they did not. When I got my food she said she had told them but I CLEARLY watched them not clean it. When I asked nicely that they please remake the food they REFUSED! This place is a joke & apparently does not mind losing customers. I will NEVER eat here again. I wish I could give...