Charleys Philly Steaks & Wings — Restaurant in Conroe

I was craving some comfort food after visiting the hospital nearby for over a week. Someone gave a good mention of this place on a Facebook foodie group and a Philly Cheesesteak & some fries sounded so good. The location is new and easy to find. I visited on a Thursday at 3:30pm. It was empty; except for the crowd of workers in the prep area. I am guessing they were in training. The place is very clean and has ample seating for a small crowd. The front counter had too much stuff on it. I wasn't sure where to stand to order and to look at all that stuff made it confusing... If the place were busy, I could see this causing a back up because it's was hard to tell what was there for the customer and what was for the counter workers. The counter girl was Estrada and she was friendly. The order came out very fast... Almost too fast.

My To-Go order was the Large Philly Cheesesteak all the way. (Grilled onions, mushrooms & green peppers topped with provolone cheese), I asked for the lettuce, tomato & pickle on the side and an order of fries with a side of ranch dressing. The steak was as a previous reviewer stated. Bland, a little dry and needed some seasoning. There were FOUR slivers of green peppers (mostly in one area) and about 3-4 slivers of crunchy onion - never saw a mushroom. I had to look at my own pictures to see if there were (I saw 2 or 3?), as I couldn't taste any nor find any when I picked the sandwich apart. There was cheese on only 2/3 of the sandwich. The pickles were put on the bread, not side as requested, which made the bread soggy. The French fries were tasty and seasoned well. They forgot the ranch dressing.

I understand being new takes a little time to get acclimated; however - I was the only one in there when I ordered and my order did not even closely resemble the picture with the ingredients. A Philly is not a Philly without the grilled veggies and cheese! If this is what we can expect for $16.22, then I don't think it will last very long. I was really...

Today 7/9/24 (the day after the hurricane). My wife places an order online. I show up to pick it up when it was supposed to be ready. 12:29 pm. Evelyn (cashier) tells me it’s not ready yet; probably another 20-30 minutes. I think to myself not a lot of places open due to the hurricane and they are busy, so I tell her ok thanks and I stand by the coke machine facing the back counter. Around the time it’s supposed to be ready (according to Evelyn), I see a to go container with my wife’s name one it sitting on the back counter where (Perla or Pearl) is filling the orders. So it sits back there for about 15 minutes and then it gets moved by the lemonade machine and sits there for another 5 or so minutes. Needless to say, I didn’t leave there until 1:19 (50 minutes after arrival). Start checking the order on my way home and I’m missing one of the cheesesteaks. Turned back around and tried calling, well no one answers. I get there with my bag and wait in line for a few minutes before I’m guessing the manager acknowledges me. I tell him what happened and he offered to remake the food. He says about 15 minutes and apologized up and down. I told him ok and he had it out to me in less than 10 minutes. Little miss attitude (Evelyn) has my bag, nods her head towards me and places my bag on the front counter. No thank you, no apologies from her, nothing! So, thank you to the manager for taking care of it for me in less time than expected. The food itself was good except for cold fries. Evelyn, you need to learn the concept of under promise and over deliver and with a smile. Busy or not does not matter. Many of us have been in the food industry, hospitality and...

The hubs and I have visited this location atleast three times. I've gotten the wings and he has gotten cheesesteak. We've also tried the lemonade which is delicous! Now, first, I want to share that this place is super clean. Every time we've gone in there the tables and everything are clean, there is no trash to be found anywhere, and even the kitchen looks stellar and like someone is constantly cleaning. Im impressed by how clean it is there. The second thing is the service. Since we are new to texas we hadnt been to a charleys before and primarily that is what drew us in. The food looked good and it was a new place for us to try. So when we go in of course we dont know what we want and I always ask questions and ask what the people working their like to eat. Its a red flag to me if they dont eat there. lol. But these employees were super nice, super friendly, and very informed and educated on their menu items. They really helped me decide on what I wanted and that made ordering easy. Now when we got the food, it was hot, because they cook it fresh and they let you customize it to the way you like it which i greatly appreciate! Yay! I did end up getting the traditional bbq wings....ma'am that sauce...ooooweee yum to the yum! that sauce is divine i tell you! and the fries have some sort of seasoning on them. Its just delicious all the way around....