Whataburger — Restaurant in Conroe

Walking into the online app ordering system is like stepping into a whirlwind of chaos and unpredictability. You brace yourself for a rollercoaster ride of delays, with each order inevitably taking a detour of an extra 10 to 15 minutes from the promised completion time. But that's just the beginning of the wild ride.

As you eagerly await your milkshakes, the anticipation builds, only to come crashing down when you're informed that the milkshake machine has been on the fritz for the past three hours. Suddenly, your dreams of creamy indulgence are shattered, leaving you with a feeling akin to walking into a fast-food joint on a particularly hectic day.

To add insult to injury, the staff's communication skills rival those of a beleaguered McDonald's crew during a lunch rush. You're met with a blunt explanation that the area manager is MIA and unreachable, implying that your order should never have been accepted in the first place. And as for refunds? Forget about it. The storefront location lacks the capability to provide immediate restitution, leaving you empty-handed and empty-walleted.

When you dare to request a refund for your nonexistent shakes, you're met with resistance worthy of a standoff. They begrudgingly offer to refund your shakes but threaten to withhold your food order as collateral until the online app system coughs up the cash. It's a bureaucratic nightmare that promises to drag on for days, leaving you with a sour taste in your mouth that not even the most generous dollop of ketchup can mask.

And just when you think it couldn't get any worse, you discover that your meal is missing not one, but two fries. It's the final straw in a series of disappointments that transform the once-promising dining experience into a veritable circus of incompetence.

The restaurant itself is a study in disorder, with spilled drinks left unattended and ignored, creating hazardous obstacles for unsuspecting patrons. Amidst the chaos, the manager's voice booms from the depths of the kitchen, refusing to emerge from their hiding spot to address your concerns face-to-face. Their terse explanation—"you didn't give me the money, I can't refund you"—echoes through the tumult, a stark reminder of the disconnect between customer service and common decency.

In the end, what should have been a simple transaction devolves into a cautionary tale of customer service gone awry. The brand's reputation lies in tatters, a casualty of an app experience that promised convenience but delivered only frustration and...

Managment at this store couldn't turn their backs on the employees fast enough, I used to work at this location and I loved it while I was here the staff was my family and we all got along great. There was one night in particular where there was a fight in the parking lot involving multiple employees, I being the fool that I am went out and took a video of the fight and was fired over this. I'm not upset over getting fired over the video because it was my actions and my fault. What I am upset over it is the Whataburger policy state it doesn't matter if you're on the clock or off the clock if you get into a fight on the property you are fired. The people who are involved in the fight we're not even reprimanded in any way shape or form. There were several other people taking Snaps and videos of the fight as well as I was and not one of them were fired or disciplined in any way shape or form it seems like the management just singled me out as a scapegoat so I could take the fall of the damage reputation. If they were so concerned about their reputation getting damaged maybe they should have took action against the employees who were fighting in the parking lot in front of the drive thru in front of customers who saw it. I filed a complaint with corporate they just blew it off so I will be contacting the Better Business Bureau. Not to mention that the store manager Felix on several occasions has threatened people's job just because he has anger issues and shouldn't be a store manager I should also mention that I had never once been in trouble at all and the duration that I worked here, what's never once written up or broke any kind of policy before then but they still couldn't find me fast enough when I actually did break a policy, during the Whataburger on boarding process they go on this whole spiel about how it's a family company and how they take care of their employees, but I really can't tell? Instead of taking action against the people who actually harm the reputation of the store I was the one to take the fall for everything. And instead of treating me with the Loyalty that I had treated them they turn their back on me as quick...

Update December 2023... At this location, to me the food taste has declined significantly over the past year since it was taken over by a Chicago-based company... The beef does not taste seasoned, the mayonnaise seems watered down and so does the unsweet tea... The fires are still very good; the only reason I give a 2 star rating instead of a 1... Also, staff hangs around in the dining area with seemingly not much to do; loitering with each other... I am baffled a bit too because a nearby Whataburger has not declined as much in flavor...

Update September 2022... Restaurant is fairly clean and service is still pretty good... Really didn't appreciate all the laser scanners that are attached to the registers shining in my eyes as soon as I walked in the door... Mentioned it to the Manager and she shrugged and said something like Oh Well...

Whataburger has an excellent fast food, drive through salad. The Garden Salad with Grilled Chicken is my choice. The portion of chicken is good and there are a number of dressing choices; with my choice almost always being the buttermilk ranch. I have also tried the jalapeno ranch, but it was a bit too spicy and hid the flavor of the tomatoes and carrots. Also, the croutons are light (i.e. not too hard) and have a lot of tasty garlic flavor. I also request the chicken (hot) on the side such that it doesn't warm the lettuce, nor melt the cheese before I...