Swensons Drive-In — Restaurant in Copley Township

⭐⭐⭐⭐⭐ Promote This Man to CEO

I don’t usually write reviews, but when you encounter someone who completely redefines what great service looks like—you have to say something.

Enter Marky. Not “just another employee.” Not “just doing his job.” Marky is a five-star experience wrapped in a name tag. From the moment we pulled up to Swenson’s, his energy hit like a breath of fresh air—genuine, joyful, and absolutely unforgettable.

He didn’t just take our order—he elevated the entire experience. He greeted us like we were family, anticipated our needs before we said a word, and delivered everything with the kind of passion you only wish every business had. He even dropped some top-tier recommendations that had us ordering like pros. (Try the grilled cheese add Galley Boy if you haven’t. Trust Marky. He knows.)

What stood out most? His presence. He wasn’t rushing, he wasn’t robotic—he was fully present. In a fast-paced world, that kind of attentiveness is rare, and it speaks volumes about his character. You could see it: other customers lit up when he approached. He made everyone’s day better.

It’s guys like Marky who don’t just work a job—they build a brand. If Swenson’s is smart, they’ll do everything in their power to keep him, mentor him, and promote him through the roof. I’m not kidding—this guy has leader written all over him. Give him a team, give him a title, give him the keys to the company.

To Marky’s manager: if you’re reading this, you’ve got a rockstar in your ranks. Whatever you’re paying him, double it. Whatever his goals are, invest in them. Marky is the kind of person who changes a business—one interaction at a time.

10/10. Five stars. Standing ovation. 👏 I’ll be back—and it won’t just be for the burgers.

Just to make things very clear. I do not know Marky, and I...

I usually love Swensons but I have never been to this location before I will never go again. I got the fish dinner with mushrooms. The mushrooms were fresh and delicious that's the reason for the two stars but the fish was not fresh it was warm an flimsy .The bun they gave me was literally a hamburger bun burnt and cut in half. My son had the double cheeseburger he loved it no complaints just that his fries were flimsy but you know teenagers are going to eat it regardless. The girl that came to my car slam the whatever it is they put in the window down on my window said can I take your order I said I have online order oh and just walked away didn't even bother asking my name I guess she assumed she knew who I was I don't know. The food didn't even turn me off it was the girl herself because if they have an attitude from the jump dealing with you tells me they're going to mishandle your food I'm glad she wasn't the one that brought it out though. I'll keep eating swensons because the food usually is fresh and delicious but I never will go to this location again.

Want to thank management for the quick response to my review. After talking to you I will give this spot another try...

I had the pleasure of being served by Brennan at the drive-in restaurant, and I couldn't be more impressed with his exceptional service. From the moment I pulled up, he greeted me with a warm and friendly smile, making me feel welcomed and valued as a customer.

Brennan's attention to detail was truly remarkable. He took my order accurately, ensuring that every customization was met to perfection. Not only did he deliver the food promptly, but he also went above and beyond to check if everything was to my satisfaction.

What truly stood out was Brennan's unwavering patience and professionalism, even during a busy rush hour. He remained calm under pressure and managed the flow of orders seamlessly. His dedication to ensuring every customer left with a smile was evident in his service.

Brennan's exceptional communication skills and his ability to make customers feel like their experience mattered made my visit truly enjoyable. He is a valuable asset to your team and deserves recognition for his outstanding service. I look forward to returning to the restaurant and hope to be served by Brennan again. Thank you for having such a dedicated and customer-centric employee...