BJ's Restaurant & Brewhouse — Restaurant in Culver City

I’ve never written a review before for a restaurant until this experience. I came here on 11/21/23, I was here to celebrate Friendsgiving with a few friends. I was reluctant to first come here to celebrate after my friend’s bad experience with a waiter months ago. I thought why not try it again and give it another chance. So it was fine so far, we got our table and ordered.. my friend ordered the Surf n Turf Steak same as me, except I ordered mine medium rare and she ordered hers medium well. My two other friends both ordered the porkchops. Minutes went by as we placed our order and then our waiter comes back to tell us that they had ran out of the Surf and Turf Steak and the Pork-chop, only enough for one person who each ordered it. I had never heard this before at a restaurant so I was a little shocked. To comply, my two other friends had to order something else. While waiting, I noticed on my side of the table wasnt cleaned efficiently as I saw what appeared to be a sticky soda stain of some sort. Food arrives and I was excited because the steak looked good! But once I cut into it, its not medium rare; they must’ve confused my order with my friends. I had to notify our waiter and after telling him, he asked me if I wanted something but I didnt know if that meant if it would be free or not. As I didnt want to pay for another dish to get disappointed by, I hesitantly said I was fine. As mentioned, I was disappointed with my meal but had to eat it anyway because I hadnt eaten all day since I was anticipating the meal. Our waiter for the day had to head out for the night, so he told us a waitress will now be serving us. I forgot her name already, but she sounded and looked as if she was sleepy. Me and my friend wanted refills and for 20 minutes or around there, she didnt come back to our table just to check up on us. Finishing our meals, we think about dessert and why not their pizookies. I was also excited for the pizookie as I was hoping it would be the better one of the night. So we all order 3 pizookies to eat our table. About 30+ minutes pass by waiting on our pizookies, our waitress comes back and gives us 3 pizookies. I recognize that my pizookie isnt the strawberry shortcake one and I asked her that this isnt what I ordered. She realizes that she gave us another tables order and takes them back. Me and my friend decide to cancel our orders due to the long wait. We asked her why it takes so long and she told us because theres so many pizookie orders. Take that for what you will, but the restaurant didnt even look that busy. Ive been to BJs before, but it wasnt like this. Just a horrible...

This has been the worst by far experience I have ever had at a BJ’s restaurant. My party of 4 came in around 11 pm. The host greeted us and told us how many and that she had availability for the bar . We told her we prefer a table if possible. She then told us she didn’t know when one would be available she shrugged her shoulders and rolled her eyes. She Said if we were going to wait and we answered with, yes, please. Another family walked in a man and three young kids. The Same host greeted them. Same Question, how many in your party?. The man asked for a table she said we don’t have any available, but you can sit in the bar he asked how long would it be for a table? She shrugged her shoulders again and rolled her eyes and he said I’m sorry what does that mean? She said I just saying, I don’t know when we have one available . Then she said again while we have the bar open It’s empty you Can eat there. And the man said I have children. Children are not allowed to be at the bar. Then she looked at her watch and said oh it’s 11:30. Maybe they should not be out at this time. Then the other couple ahead of us told us that she was rude to them too . One of the servers ended up coming and talking to the man with his children, and they sat them Down to a table. After we were seated, our server came as this for our drinks and then our order. Waited for our food she did come and ask us if our food came our table was empty. As soon as the food came, she then came to the table and told us and just to let you know the kitchen is closed and walked away. We were eating and she never came to refill our drinks. She never asked if we needed anything. She came with the bill 5 mins in from us getting our food . Then 5 min after that she stood close to the table waiting for us to pay . We asked if we could have A Pazooki And she said like I said the kitchen’s closed and she rolled her eyes and said OK thank you. We had a little trouble with paying with the app and it was frustrating her that we weren’t paying fast. She then told us ugh Here can I have the receipt and I can do it from here. I couldn’t believe this was my experience here . I usually come with my family almost every week and spend $300 and up if a different location where they are amazing. Please please I ask for this location focus on good customer service this...

I will never get their wings again. I have had them in the past and they were ok but this last time they were really bad so bad that I am mad at myself for eating them and not sending them back. They did not taste freshly made they tasted old and like they tried to warm them up and they added more seasoning so they were dry over salty and not good. Food is just so bad theses days I just didn't have the energy to send it back but I definitely should have! I won'tale either of those mistakes again. Update While I stand by my last review about the wings I did revise the overall score and score for food. I went last night to their Happy Hour for the first time and it was not bad. The sliders were a little dry but they were edible and you get 5 per order most places give you between 1 and 3. So 5 is great and they make a great Margarita, especially for $5 good Margaritas are not that easy to find nowadays but I will be back for more sliders and Margaritas those alone are worth the price of admission. Between the 2 of us we had 3 Margaritas 3 beers and order of sliders, wings and fries and that came out to $66. Ill take that as a win! Update 9/14/24 I have been to this BJs several times since my last review and I have had modify it to only 2 stars. I can't remember the last time I walked away happy from a meal here. I keep searching for things to like on the menu and I am done! I have decided the pizokie is the only thing I will order from here if I ever even return. The wings never taste fresh. The chips taste stale even when I sent them back they came back tasting the same. The steak meat ribs are over cooked and dry. I tried the fish and chips last night it didn't taste good either. I took it home for my dog. Even the house margaritas that I loved are hit and miss. The first one is usually very good and then after that not so much. There seems to be a quality control problem, the good seems to be reheated and passes off as fresh. It's a same because I want to like it. The wait staff is nice and the atmosphere is nice too but the food and drinks are way below standard. I hear other locations are much better I wouldn't know I haven't been to any others and I probably won't. I've had it with this place it sucks! Oh yeah the deep di sh pizza is bad too. It tastes like a...