Texas Roadhouse — Restaurant in Dale City

If I had the option to rate this place with zero stars, I certainly would. A few days ago, my two friends and I had an incredibly disappointing dining experience here. Throughout our visit, every staff member we encountered seemed severely incompetent. Upon entering and waiting 10 minutes, the hostess led us to a table only to realize someone else was already seated there. We were then directed back to the waiting area to wait again.

Finally seated at around 8:40 p.m., we discovered that the restaurant was closing at 9:00 p.m. due to the holiday, despite Google displaying closing hours of 10:00 p.m. We politely inquired if we should leave, but the person who took us to our table said we could to stay and dine since we were already seated and the kitchen was still open. Shortly after being seated, a server attempted to serve a Dr. Pepper drink to our table, despite us just having been seated and not having had a chance to open our menus.

Our server, Alejandra (also known as Aly), came to our table and informed us again about the restaurant's 9:00 p.m. closing time, although we had already been given this information at this time by the hostess. She proceeded to take our appetizer and drink order but took about 10 to 15 minutes to return. By that time, we had finished our bread rolls and requested more, along with small plates. Aly stated that she wasn't sure if the kitchen was still making bread rolls and then restated that the restaurant was closing at 9:00 p.m. She then proceeded to take our menu orders.

While waiting for our food, another random server attempted to deliver salads that were not ordered by anyone at our table, again adding to the impression that this place was very disorganized since this was the second time someone tried to deliver food to us that we hadn't ordered. At this time, we also noticed that the table right across from us had served fresh bread rolls. Aly came back to our table shortly after, and told one of my friends that the kitchen no longer had sweet potatoes, so she had to change her order, which she did. We asked for drink refills and again bread rolls, telling her that the table right across from us had received bread rolls and telling her that I had asked for bread a while ago. With an attitude, Aly stated "the kitchen wasn't making bread rolls earlier but now they may be making them so I can see what I can do." Aly returned with the bread rolls and drink refills after a few minutes but was absent for the rest of the evening, neglecting to clear the empty glasses and appetizer plates from our table.

Our food arrived 15 to 20 minutes later, delivered by two different servers. One of them handed me visibly Kraft box Mac and Cheese, which prompted me to ask if it was indeed Kraft. Confirming it was, I expressed my dissatisfaction as it was an upcharge from the other sides offered. Consequently, my friend also changed their order for the same reason and we both asked to have this mac and cheese charge removed from our final bill. A few minutes later, one of the servers returned with our replacement sides.

About 10 minutes into our meal, a server with brown hair and blonde highlights approached our table, screaming profanities at us. She accused us of making our server cry in the bathroom by mocking and ridiculing her, stating, "I hope you are f* happy, you made your server cry." Confused, we asked her if she had the correct table as Aly was never brought up in our conversation. She insisted that ours was the only table capable of such behavior. This upset us, and we asked her to refrain from cursing at us since she didn't know us from anywhere and we could gladly reciprocate her energy. She replied with, "Act like you've been in a f* restaurant before," and left. We were stunned and tried to figure out what just happened and what this girl was talking about. Through our conversation, we realized she intentionally removed her name badge before confronting us in front of other customers, including families with children. Later, we learned her...

I went to Texas Roadhouse on November 7, 2024 with my close friend to participate in early dine. When entering, the greeter at the door has us wait until our table is ready to have a seat for our server to start bussing our table. The server came by and tell us he'd get back with us which I feel that our wait should be at the main doors of the restaurant as the greeters do their job. The server's name is Milo. We had complimentary bread at the beginning and the input our orders at the restaurant. Later on Milo brings another basket of bread while we were missing our drinks where the server completely messed up. I ordered my early dine special and then I was asked if I wanted onion so forth for the smothered category of the menu for the upcharge. My order is country friend sirloin with sides of thousand island dressing and chili. I was being asked about what level to cook country friend sirloin which I'd never heard of that and the science is that it is fried. The request from the server is if I want onions or anything on the smother menu and I told the server "no smother" for the sirloin clearly of what the literature prints on the menu. My one side had an error where the food runner brought Italian dressing salad. I did tell the server it is not thousand island dressing and he's telling me it is where there is back and forth battle for a fight about it to correct the problem to then get the correct salad. My close friend ordered applesauce it took a while just for the applesauce to come out from the kitchen. I had a very unpleasant dining experience and Aimee was quite cheery to take the high road as being civilized as she knows me being a frequent customer at the time at this location. Aimee is model and should get recognition for her customer engagement. Unrelated but to convey a point, I gave a praise about Aimee's exemplary customer service in the past where my contact information is given out. Aimee did tell me about the praise before this dining experience. Jess the manager at Texas Roadhouse came by our table to ask how our dining experience is while I explain the service at our table is out of sequence whilst my close friend shared her side of the story. Jess told us she's sorry how asking us for input what she can do for us so forth. The server Milo asked how our experience was and I used the level alright where he did not bother to proceed to the conversation of what is broken as part of being a server. For the bill I was charged for smother to dispute that charge as I did not agree for that at the initiation of the order. My close friend and I came for early dine where being charged regular price and not early dine was not right to where I had to dispute that restaurant bill. On the self service kiosk I had no option to separate tabs and had to tell Jess how we'd like to separate bills where she went to fix the attributes of information. The subpar of customer service was quite disappointing to where I had to walk my feet out of the restaurant uncomfortably and not feeling okay to leave this business establishment. I am not convinced to come back to this Texas Roadhouse in Potomac Mills where my two hands touch and pull the door open to enter this restaurant again. This was quite an unlegendary experience to me and my close friend as customers. I luckily have a witness in this case for this matter that it is not okay what happened to the two us. My close friend and I deserve to be treated with respect as customers. I would like for my close friend and I to have a discussion on what can be done about this customer...

PT 2 to previous review:

One of my friends signaled a nearby busser to get a manager. After a short while, a manager named Maddie, wearing a pink shirt, approached us. We explained the situation, and she mentioned she had just arrived at work or something and was trying to grasp what was happening. While conversing with us, Maddie raised her voice at two other employees who were jumping over benches and using ledges to do pull ups. She mentioned she would return after gathering more information. Maddie returned a few minutes later with to-go boxes and told my three friends and I that we had to leave the restaurant because there was a lot of “he said she said” going on. We were stunned by the interaction with Maddie and the unprofessional service we received overall, so we stated that we would not pay for the food that we did not have an opportunity to enjoy. Maddie then walked away.

A worker named Ebony then came to clean our tables. At this time, we noticed another individual, who seemed to be another manager, addressing complaints at two nearby tables across from us. Ebony inquired if we had settled our bill, to which we respectfully conveyed our decision not to pay. She then threatened to call the police for non-payment, to which we responded that this was fine by us. We told her that we wanted to speak with the other manager after he had finished with the other tables. This manager, Abu, came to speak with us and informed us that he was the "Kitchen Manager," while Maddie was the "Service Manager." We told Abu about the entire incident with Aly, Ashley and Maddie, and his initial concern was about settling the bill. We expressed to him that we did not intend to pay and secondly the bill had errors, including charges for two of the returned mac and cheeses. We were also wrongly billed for rice that should have been complimentary with one of our meals. Abu agreed to adjust the charges but insisted we cover the corrected bill. Frustrated by the blatant unprofessionalism by all the staff and the desire to just leave this terrible restaurant, my friends and I reluctantly split the bill evenly after Abu's adjustments.

As we were on our way out after settling the payment, we noticed Ashley, the server who had cursed at us, cleaning her section. Ebony was seemingly positioned beside her, eyeing us as if anticipating some form of retaliation. Interestingly, moments later as I got into my car, I spotted Ebony leaving with her belongings, confirming her presence as a "bodyguard" for Ashley.

Overall, the establishment displayed extreme unprofessionalism, leaving us utterly appalled by the service. Not only do we vow never to return, but we also intend to share our experience with corporate and anyone planning to dine at this specific location. I hope this detailed review prompts management to properly train their staff so others won't endure what we experienced. I'd confidently rate this place...