Overeasy — Restaurant in Dallas

In short: Very off-putting experience, staff made it clear they did not want our business. I would not risk using this restaurant for any special events or business meetings unless the inconsistent service is addressed.

I was in Dallas for some work, as well as a wedding. I was staying down the street and wanted to grab breakfast with a former client and friend. I picked Overeasy based on a recommendation from my hotel concierge. We arrived at Overeasy around noon on Sunday, we went it the door and waited for five minutes in what we thought was the wait area, despite multiple staff seeing us, we had to follow signs to realize we needed to check in at the front. We made our way to the front and again waited without acknowledgement. I waited in line behind what I thought was another customer who was talking on his personal cell phone. Suddenly he turns around and is the host, he asks for name and number, I provide a name and point to the two of us, “Two Please”. He said you got it, about a thirty-minute wait. This was fine, there were two other groups waiting so we sat at the behind them at tables near the coffee bar and waited. The other two groups were quickly seated, we got coffees at the coffee bar while waiting. We were generally ignored as the staff gathered to loudly talk in language that is not quite appropriate for a restaurant setting. We continued to wait, a number of new guests walked in and were immediately seated.

I approached the new host (blonde lady) and politely asked for the status of our reservation. Immediately I was met with a nasty attitude. She said that our name was called but we never responded. This could very well be true, but neither of us heard the call out, and being the only ones waiting it was odd we were not approached. I was very understanding, confusion happens, she said they would clear a table and we would be seated quickly. I went back to the table to inform my colleague; we waited an additional five minutes while two other groups entered and were immediately seated. Finally, we decided to just get in line for a table. The group ahead of us was shown to their table with a cheery attitude. When the hostess saw us, she loudly sighed, and pointed to a booth “that’s your spot”. We saw ourselves to the table feeling very unwelcomed. The hostess came to the table and began SLAMMING down additional sets of silverware. I was confused, but informed her it was just the two of us. She angrily responded saying the number written “looks like a seven”. This sounds like an internal issue, but I once again tried to give her and this restaurant a final benefit of the doubt saying, “oh no, it’s just the two of us”, allowing that this may be the reasoning that it took us so long to be seated. I literally could not finish making an excuse for their poor service, before she picked up the extra sets and ran off, leaving me mid-sentence. We waited for another five minutes getting glares from the staff. That was about all we could take, we stood to leave. I saw the hostess on the way out, I said “We are leaving since you have made it clear we are not welcome here” she rolled her eyes and laughed out loud at me (in front other guests). She then pushed past me and seated a new party at our table before we were out the door.

My colleague and I were in shock. Due to the nature of our careers, we often spend time in restaurants, and both agreed that we have never been so unwelcome anywhere, ever. I would caution others about dining here, the prices do not match the attitude (I would get better service at a Waffle House). I shared my experience with my hotel concierge and a number of friends in the DFW area. Amusingly, the friend of mine who got married chose the Thompson as a venue over the Statler, I think that may be a wise decision given the hospitality provided in the short time I was on their property.

There are a number of great restaurants in downtown Dallas that are in desperate need for business, DO NOT WASTE YOUR TIME OR MONEY AT A RESTURANT THAT DOES NOT WANT...

Been here twice before and it was okay. Flies were everywhere, so this third time I wanted to go to IHOP (that should speak volumes to future patrons), however, my wife wanted to go here so I conceded to her wishes. MISTAKE. So we go here, everything pretty normal, service was relatively slow. We both order the stuffed French toast platter. We waited about 35 mins and the French toast comes and absolutely not stuffed for either of our orders—negligently and blatantly not stuffed (Stevie Wonder would’ve noticed so obviously they didn’t care to make it right). We make the server aware, and no apology. We made it a platter so our eggs, bacon, and sausage came but we were expected to either eat it without our French toast while they remade it or just eat it cold once the remake of French toast comes. I inform the black manager of this and he says “I’ll take care of it”. He doesn’t do anything but go huddle with the servers and white manager and talk about us, no apology, doesn’t even make the kitchen put a rush on the remake. The remake is taking 20 mins when the white manager comes over on his own volition and says everything okay, already knowing that they talked about us in a huddle so he is aware that they didn’t stuff our French toast. We are now waiting 20 mins and have cold sides and had to eat some of it separately without the main portion of our entree. White manager doesn’t apologize either and swiftly dashes to kitchen and just stands there. He didn’t offer to make us fresh sides or anything. I interacted with 2 managers and our server at this establishment and no apology and nothing was done to appease or rectify or apologize for their frivolous error. Of course we get the check and nothing was comped, full tab $72 and they’re expecting a 20% $14 tip I’m sure. I don’t know if we received this utter disrespect and lack of appreciation for us patronizing their establishment because we’re young Black couple (25-30). But I expect management and leadership to have the capacity and common sense and respect to rectify their errors. Leadership and servers need a complete overhaul and revamp imo for it to be an establishment inside a hotel as nice as The Statler treating black people with this level of utter disregard...

Enjoyed a last minute early brunch here. My brother and his wife were in town from Midland to celebrate their anniversary. I knew of Overeasy and had been quite curious to try out. Having worked for Graham Dodd’s, Executive Culinary Director of the Statler Hotel, I knew this place would be an easy gesture to make a final good Dallas impression for my visitors. They were short on time, and even though we had to wait a good thirty minutes (we went without a reservation), we still enjoyed expertly made artisanal espresso drinks with custom latte art while we waited for our table. Once seated the espresso kicks it caffeine with bright decor, but not clinical, and quickly moving staff. It has an open kitchen to see all the culinary action while you grub. We enjoyed delicious pancakes and perfectly made as ordered eggs, and friendly service. I had chicken tender biscuits that were juicy and crispy tender in butter biscuits yum. Please check this place out. Its approachable, comfortable, and Chef Dodds, though he’s often praised and recognized, he’s a bit less notorious than say your more spotlight craving celebrity chefs. Chef Dodds defined locally-sourced before it became trendy, and he chefs by it. His honey came is his from his own harvest. I remember the late inimitable Tom Spicer coming into the Hotel Palomar with his expertly grown peppery arugula for Dodds well acclaimed arugula salad. Chef Dodds brings these backyard touches into the menu and even his own mother. You must try the house-made biscuits with his mum’s preserves. Buttery, tasty, perfect start to the day. Overeasy will go over easy for any occassion. Definitely something to praise and recognize Graham and his staff for their...