Residence Inn by Marriott Dallas Downtown — Hotel in Dallas

My Girlfriend had a 1 month stay in the hotel as part of her relocation package. I helped her move her stuff to her room the first night and there was one valet attendant on duty that appeared to be intoxicated or high. A manager from the hotel was trying to assist us in dealing with him to get our car parked. After around 20 minutes we were able to take our bags up to the room and unpack. When we later returned The Valet attendant was still sitting at his station on his phone so we picked up the keys and locked the car before going out. She complained about her car smelling like marijuana multiple times and was 30 minutes late for work due to slow retrieval of her car on one occasion. Due to issues, she started asking about parking the car herself and was told by four different individuals that she needed to speak with someone that didn’t arrive before 8am and left before 5pm. She asked all four people to have that person call her and never received a call. On 1/26, She was driving and heard a loud beeping noise coming from the back of her SUV. She found a cheap cell phone with a broken screen against the rear passenger door of the car. She turned off the phone and sped off thinking someone had planted the phone to track her movements. After this She wasn’t sure if someone was tracking her. This caused her a lot of stress and made her not want to stay in the hotel any more than she had to. Due to her inability to ever speak with anyone about parking her car on her own, she was afraid of who to talk to. Rather than continuing to stay in the hotel, she stayed in her home residence as often as she could. She recently gave me the phone and asked me to see if I could figure out who it belonged to. The phone did not have a lock on it, and we were able to determine that it belonged to someone that worked for the Valet service. A recent photo was of a letter for a court date for an insurance fraud arrest with that person’s name on it. This appeared to be a second phone because a contact of the same name texted the following to this phone. texted 1/26 @ 8:48pm “Could you please call me, redacted name redacted number or return this phone to the valet desk at the AC Hotel, thanks”

Ideally, this should have all been addressed after the first visit or when weed was smelled in the car or the phone was found, but I was not in Dallas and She was too exhausted from working, commuting, and trying to handle a relocation until this weekend. She made numerous phone calls on March 20th and each time was told someone would call her back but that never happened. She waited on hold numerous times and was transferred numerous times during each call, as well as being transferred to a voice mail box that was full. I first told her that I would contact the GM of the hotel to explain everything that happened, but after hearing her issues contacting him and everything else, I changed my mind. I am struggling to understand how the hotel management is not aware of issues just from the number of issues in our experience or from camera footage that they must have and should be reviewing periodically. I am concerned that the people we are leaving our cars with are not subject to background checks. Vallet attendants are visually impaired and hotel staff know about it. It seems that Vallet attendants are smoking marijuana in customer cars regularly and based on the location of the phone my girlfriend found, they are either doing it as a group, taking joy rides, or performing sexual activities in the back seats of our cars. I am also concerned about the possibility that the phone may have been planted to be able to track a vulnerable female or to know that she is not in her room so that someone can enter it. Whether the phone was left on purpose or accidentally, the location of the phone was not a place that it could be innocently dropped while driving the car to a parking spot. I would not recommend trusting this hotel...

There are many great things about this hotel: friendly front desk staff, helpful valet staff, and hard-working housekeeping staff. The complimentary breakfast was good with lots of options. The coffee was always put out early. The lobby was a nice space.||All these positives were overshadowed by one inexcusable fail: I, and at least one other person from our group, had to sleep on a foldout sleeper sofa for a week. I was in town for a week to work a convention and shared a room with a coworker. Our rooms were part of a room block for the convention and had been reserved over 6 months in advance. We requested double queen rooms, but were told at check-in they only king rooms but that they had sleeper sofas. We asked if they could move us to a double queen as soon as another room opened up. In seven days, that never happened.||Others from our group checked in the next day and were given double queens despite the fact we checked in 24 hours earlier and requested a change. The front desk staff apologized but said the hotel was full. Since it was a convention room block, we were told we would have to talk to sales, which did not open until Monday. My coworker is a Marriot Bonvoy loyalty member, so he logged into his account and it showed rooms available. They just wouldn’t let us switch to one of those.||It took four days for the person who booked our rooms to finally get a response from someone in sales. The “solution” offered was to sell us the rooms that were available at the rack rate of over $500 per night instead of the rate we had reserved, or we could move to another property separate from the rest of our team and even further from the convention center. Faced with those unhelpful options, gouging us for available rooms or moving hotels, and since we were already over halfway through our stay, we decided to stay in our original rooms. ||The couch bed was exactly what you would imagine: the metal frame digging into your back, concave in the middle so you sleep in a bowl, and with all the support of a padded envelope. Thankfully, we had some foam egg crate cushioning from a crate we shipped to the convention that we used for more cushion (see photos). Two layers of foam cushion made the foldout couch somewhat bearable. One coworker actually found sleeping on the foam cushion on the floor more comfortable than the sleeper sofa.||What made this so frustrating is that the hotel sales staff clearly had rooms that could better accommodate us, but stubbornly refused because they felt they had honored their contract. I would suggest the hotel owes my company money back. Rather than making things right, they made several of us sleep on miserable couch beds (or the floor) for seven nights. I didn’t speak to the person in sales directly, but I did have to live with the results of her decision. I would suggest maybe the hospitality industry is not the right fit, because her decisions were not hospitable, accommodating, or apologetic. For charging people to sleep on couches for a week when there were perfectly good rooms available, I honestly don’t know how she sleeps at night, but I’m guessing it isn’t on a...

I don’t normally write reviews, but this place was an exception. I was traveling to a work conference in Dallas from May 19th-24th. It’s my first time traveling solo as a young, female, woman, so I was nervous. Upon pulling up to the hotel, the valet was the first thing I noticed. They were all so kind, and helpful. Then I checked in, and met Dean. He was such a sweet, funny soul, and made sure I was taken care of. I stayed in room 1302, on the 13th floor. The room was NICE! Definitely a lot nicer than the hotels in my small Oklahoma hometown. My favorite part was the office desk looking over downtown Dallas, the desk itself has multiple charging ports, and came in handy. The only con I can even think of for my room was a small stain on the couch, but honestly, my experience was so good, the pro’s definitely outweigh the cons. Now for my favorite part, the whole reason I’m writing this review: the valet/hotel staff. Richard and Jacob gave me AWESOME food recommendations nearby. Nate made sure I had an umbrella before I walked to my conference while it was raining. Josh made sure I was safe while walking alone downtown Dallas at night. Sammie and Lakeitha always gave a warm smile, said hi, and asked how I was doing, as I was walking in and out. I think the best part of my stay was these people. Richard was always cracking jokes, and he is truly a character, I will definitely NOT forget him! I really loved meeting all these people, and I hope they are well compensated for the services they provide. They made me feel like family which is something you don’t usually get from hotel staff. They ALL made sure I was well taken care of. It was the best environment, and the best vibes. I will be recommending this hotel to my bosses for future work conferences here in Dallas, because you cannot beat the people and service here. If I could give it 100 stars I would. They made this week the best work-week I’ve had in a while.

Edited to add, after reading other reviews: the light switches are easy to figure out, and have directions by them. They are energy saving. Get over it people.

I called the front desk one night at midnight to get a couple extra towels, and no less than 3 minutes were they at my door. Superb service with that!!

The pool was a little disappointing as an adult wanting to swim. It’s shallow, and only goes up to 4’6 I believe? Still, the kiddos would love it.

I seen a review saying the shower door wouldn’t shut, which mine didn’t all the way either, but still, no water got on the floor. I think they’re just designed that way. It was no issue. The shower was wonderful with how big it was.

Overall, still a 10/10 experience.

Also, there is a Starbucks...