Bourbon & Banter — Restaurant in Dallas

Before COVID we loved going to this bar. The drinks were good, the atmosphere was great, the staff was amazing. Tonight was our first time back, I've never in my life been treated as I was tonight. We meet our friends for a celebration after dinner expecting a good time and great drinks. Up until our friend left everything was good. After our friends left we ordered some more drinks and then the manger approached. She told us that there a 2hr max and we had been there 2 hrs & 45 minutes, which was untrue, we were 10 minutes till the 2 hr mark. She told us we either had to go to the bar or leave. I would have been okay if the bar was full or was told ahead of time. Nowhere on the website or when I made the reservation was that stated. It definitely wasn't the case pre COVID. Our waitress disappeared (after the $95 tip) and left it to the manager. She rudely left, stating she was checking on our drinks. Then some guy walks up and says "I hear your giving my girl a hard time". We were taken aback and tried to explain the situation. After explaining that we had no idea what the policy was we were told we to leave. Honestly, we were not causing a problem, we were spending money. If they had been kind and diplomatic we would have gladly moved. We aren't unreasonable people nor were we drinking too much. The guy treated us like we were causing problems and needed to be escorted not only out of the bar, out of the hotel. We were never belligerent until the end due to how we were treated. The bar was not busy, we have seen it way busier. There were 5 tables open, including a 4 top and not a whole lot of people not at a table. This will absolutely be the last...

I don’t even know where to start. My friends and I were traveling from California and were extremely excited to experience this spot. First of all, they “didn’t have” my reservation when I was showing them my email confirmation. Second of all and the main reason I’m writing this review, was our waitress. By far the worst experience I’ve encountered at a bar. She was extremely rude, unwelcoming, and made us feel like such a bother. She took our drink order, didn’t greet us/welcome us, asked how we were doing. When she came with water she slammed one of the glasses and nearly spilled one of them on us, didn’t apologize. She came back and stared at us and after a couple of uncomfortable seconds, asked if we were going to order food, we said no, and she simply walked away. She never came back to check on us or to ask if we wanted another drink. After waiting for so long, we couldn’t even flag her down to close out out tab. I had to stand up and ask her at the bar that we wanted to close out our check. After asking her, she yelled and with attitude replied: “I’ll bring it to the table”. She never did and sent another waiter. This waiter was supposedly the manager and instead of apologizing after we vocalized our experience, he justified her behavior and attitude. He made poor excuses for her behavior. Saying she was overwhelmed and was extremely busy with the 4 tables she had. On top of that experience, we did not tip as we felt that it was not deserved. Later to find out, they added themselves a tip.

Terrible service all around. Save your money and frustration. You’re better off going...

I am unsure if we just came on a bad night, but the service was substandard and I guess the hardwood floor had just been shellacked. Although my shoes were sticking to the floor, I went in since we came to have drinks for a friend's birthday. Minus my sticky feet, the night started well. The food was great and so were the drinks. The second round of drinks were not good and we did not want replacements for them. The service was slow due to them being a bit busy with only 2 people (one as waiter and the other as bartender). Eventually the service slowed to a crawl even as they obtained one more server. Once we received the check, I paid the tab and then asked to see the receipt. As I tried to explain that there were an additional 2 drinks on the ticket that we had not ordered, 2 of the 3 staff started to explain to a member of the party why what happened, happened. However, I would think since I was the one who had the issue that she would speak with me. Once she explained to my friend why those drinks were added, I again asked why she hadn't directed her conversation to me. To which she replied "I was talking to everyone". I was done after that. I never checked to see if the tab was corrected, (in addition I paid a $20 service fee not sure why though). I know the customer is not always right. However, it is never ok to engage in arguing with them about why the...