The Biscuit Bar — Restaurant in Dallas

VERY UNPROFESSIONAL. My boyfriend and I went into the biscuit bar this Sunday night and I asked the cashier "can I use the restroom before I buy food?" She said yes. My boyfriend was parking the car so he called me after he parked and said "did they let you use the bathroom?" I said "yes? I told the cashier I was using the restroom" he comes back to the bathroom after an agreeing with the cashier to purchase food and then an argument with the cashier because she said "you MUST buy food before using the bathroom." So he goes pee. He's in the stall and a cook wearing a biscuit bar apron BANGS on the door, multiple times probably as hard as he can to where it shook my boyfriend up. He doesn't say anything other than "yall gotta order first" ???? Why are you banging on a bathroom door after he said he was ordering food after he had to utilize the bathroom? So we walk near the cash register at the Biscuit bar in deep ellum and the cashier I spoke to immediately says "my bad" LOUD AND CLEAR about the "misunderstanding" but then again states "she (me) asked to use the restroom before paying and I didn't know he (my boyfriend) was with you because you didn't come in at the same time so that's why he was banging on the door" first of all... if it's the same situation, why can I use the restroom and he can't? Why does it matter if we're together? We both checked in with you before utilizing the restroom. After the cashier has attitude and laughs under her breathe WHEN THE ENTIRE STAFF AND STORE IS WATCHING, we decide f this we don't want to spend our money here, she shames us and points her fingers at us as we're exiting the store. Will you get new staff? Will this happen again? We love biscuit bar and we don't want to spend our money here if we're going to be treated this way. This happened Aug 25 2024 around 11 / 11.15 pm. If you have any questions please call. If the restroom is that big of issue, there should be a lock or key for people to grab at the register instead of leaving the bathrooms, unlocked and sending workers to bang on the door unnecessarily. The worker was standing at the door about ready to enter the bathroom. What if there was a girl in there? What if he was in the wrong bathroom? Then what? This...

Hi...... I came to this establishment a year ago, but I was afraid to tell my story. However, now after extensive therapy I have come to terms with what happened to me. I am ready

Finally ready

To relive the horror.

It was February 8th, 2022, and my brother wanted to check out this supposed elegant amazing 4 star restaurant. I, a naive bright-eyed and open-minded breakfast lover, said yes, un aware of what would unfold.

How my life would never be the same again.

I walk in, bright lights, busy counters, sticky floors, but with an excitement to eat fluffy biscuits. Unfortunately this is when my troubles began.

We had come at rush hour, 40 MINUTE WAIT,. But it was okay. Because they had good biscuits, or so I thought. The server was stressed, running around. I could barely hear myself ordering over the restaurant noise. But it was okay, they have good biscuits right?

ANOTHER 30 MINUTE WAIT.

We finally get our order. Sure in less enthusiastic spirits, but by then we were STARVING. I'd lost 10 pounds in the wait, an hour in that restaurant felt like 6 days, and I was like a man on an island. Waiting for a coconut to fall.

I shovel down my biscuit. Yum.

Or so I thought.

Inside of my mouth, I feel something. Not quite like chicken, not quite like biscuit. But rather something else.

Something fuzzy

Long

Stringy

I open my mouth and innocently grab it, expecting nothing, perhaps a string cheese.

And to my horror I find a 10 inch loc of hair INSIDE OF MY BISCUIT THAT I HAD WAITED OVER AN HOUR FOR.

I screamed, I cried, I threw up. I was inconsolable, seizing, shaking.

I never could get over it, until today.

Thank you to my psychologist for helping me gain courage to share my testimony.

If I could just save one person from eating a loc, I know that it was all worth it. I love you guys, stay safe out there. And don't eat at...

I have to say to this supposably 4 star dining place "the biscuit bar", my son was so excited to finally get into Dallas from a long two day and a half bus ride from San Diego from boot camp to beautiful Dallas Texas. His bus dropped him off at greyhound downtown and he had a 9 hour wait for his next bus ride home and decided to go to "biscuit bar" to unwind drink a coffee and get himself a little something to eat which he did. I was texting him to see how he was doing and he said the waitresses kept looking at him and that they were so rude to him and made him leave to stand outside in the rain stranded with no where to go. Waitresses names were Larika and manager at the time Nia. I know this because I called and spoke with Larika and asked for there names so that I could write this review on just how wonderful there service was. I just want to say from a mothers perspective to whoever the owner is to this "biscuit bar", I would not wish anybody to be treated this way especially to an 18 year old just getting in from a hectic and lonely place such as marine boot camp. If only your waitresses would have asked a few more questions on how someone's day is going or "if there was anything else they could help him with" instead of kicking someone out in the rain that has already paid to be there and relax for a bit. I will be leaving my review in every single area that I can about this place regarding there horrible customer service and maybe one day the owner will hire people that actually care about making someone's day, so that they would want to come back and talk about how amazing there experience was. I never write reviews, but today It will be my number one...