Top Of The Pontch — Restaurant in Detroit

I've been to almost every single restaurant in the city, and this was the WORST experience I've had thus far. Cold mediocre food, terrible service; will never come back.

20 min wait after a reservation, i ask what's going on and our table is magically ready (we watched our table made ready 15 min before) - our server ran away with the minimum engagement; missing parts of our orders multiple times - only slightly improving when he realized we wanted a wine bottle. Oh right and the food was COLD! (And not that great - not even close to the standards of Roast, Wright and co, Parc, Seldon Standard, Standby, or even the about to close Coach Insigna to name a few)

Check my account, I do restaurant photography in the Detroit area and love showcasing what each chef and team can put together - but I couldn't bring myself to take food photos here. Of the classy restaurants in Detroit this is by far the worst; I'd rather take our directors to a dive bar (or any of the many wonderful places Detroit now has) over this pretender.

Positives - worthy interior, very comfortable chairs, and a decent view for half the restaurant. But that doesn't make up for the terrible experience (or cold food!).

I was super looking forward to this place - there are only a few high restaurants with proper views of the city - but after my experience I will...

I stayed at Fort Pontchartrain for 5 days with my grandkids, the hotel was very nice the front desk and dining staff were very friendly and nice. Downside was my key to the room constantly needing to be reset, I was charged for a free dinner voucher, and my BOA card was almost restricted due to multiple charges being made on my card, I had to acknowledge the charge to keep my card active, the billing personnel was horrible, never returned my call, placed me on hold for 20 minutes with an explanation of she cut her finger in the dining room area while checking on an over charge, she coughed and gagged during the entire call, and said ummm… after every word, even though she refunded the voucher charge and the unauthorized charge was dropped off, I decided to forget the rest of my complaint and decided to NEVER stay there again. I visit home and do a 5-6 day stay every year, was planning to stay there during the NFL Draft but that’s not happening now after my engagement with billing. My stay exceeded $1300 and I expected more than keys not working daily, unauthorized transactions, closed dining room, $40 a day valet where quarters were taken from the car, and unprofessional billing management. I could have made a personal call to a friend but I didn’t. Definitely not...

Came here for Valentines Day with big expectations considering they just underwent a revamp and remodel. Left feeling extremely disappointed. The ambience/vibe was almost awkward. There was no music playing, so you could hear every tables conversation. The linen of the booth is dirty and stained and had missing buttons on the booths linens. Quality of food was extremely underwhelming - filets were cold and unseasoned. The carrots were so cold they tasted like they just came out of the fridge. We were never asked how we wanted our steaks prepared and also weren’t told there were whole anchovies on the Caesar salad. Server never even came back to ask how our meals were. Our drinks (Old Fashioned & French 75) were so awful we couldn’t even drink them. They were warm and SO strong to the point they were not pleasant to drink. Our server lacked personality and the whole service was just uncomfortable. Took 30 minutes from the time our bill was brought out to the time we signed the check. Very disappointing considering the standard that neighboring restaurants in...