Urban Cellars — Restaurant in Detroit

Worst customer service ever! Would never come back. Would not recommend this place. It was obvious the bartender was intent on not serving our table. We sat at a table in the bar area and placed our drink orders and after 30 minutes of waiting and watching the bartender serve several other guests who arrived later drinks and food, we left. The wait staff was equally absent. I selected other for “what did you get”, because our table didn’t get any drinks, service, or food, or even acknowledgment that we were present. This is an update to this review. After speaking with the restaurant manager, Andrea, she quickly resolved the issue. We were seated in the restaurant and she retook our order and ensured that our drinks and food...

Food was some lower quality ingredients dressed up or accompanied with higher quality ingredients. So for the price, taste and qualityof the food is fair. The restaurant is grossly understaffed in the morning. With the performance on the weekend much worse than during the week. For example there is one waitress, and you will see her attempting to service all the tables, buss tables and keep half and half stocked. Your service will be faster if you are just charging your food to the room, but if you need a receipt or spilt the bill for corporate accounting expect to add 20 to 40 minutes onto your time for them to bring you a spilt bill, come back for the credit card, and return for...

Took about an hour to get the food, but the staff was friendly at least. Would have been different if they were slammed but only five tables had people. Pasta fungi was decent - salmon was overcooked and tasted like spiced rubber. Tried to order meatloaf but they were out. At the end tried to order the creme brûlée but they only had one of the three dessert options available. Then it took a long time just to pay! Overall I rate this place very over priced, understaffed, and would not recommend eat here at all other than for the fact it is convenient if you are staying...