Trolley Room Detroit. — Restaurant in Detroit

I was recently at this restaurant during the breakfast shift and witnessed something very unprofessional that I think management should be aware of. While dining, I observed a pregnant manager loudly scolding one of the staff in front of customers, including myself. The employee had made a small mistake, but the way the manager handled it—raising her voice, using profanity, and doing so in front of guests—came across as unnecessarily harsh and inappropriate. My server went from a ball of sunshine and cheer to slightly deflated and apologetic when there was no real need to be.

Everyone makes mistakes, but addressing them in such a public and aggressive manner reflects poorly on the establishment. It made the atmosphere uncomfortable for customers and, I’m sure, for the employee as well. A more professional and respectful approach would go a long way toward creating a better environment for both staff and guests.

Overall, my service was great and the food was great however the pregnant manager jumping down her employees throat left me walking out of the restaurant with a taste of guilt in my mouth instead of the delicious food. I will consider upping my star rating, however, I would need to see this...

Mixed review here.. due to the spotty service. In town for a concert and arrived at Indigo after midnight (4 hrs of Delta delays). Saturday morning the Bartender/Server was a very polite and efficient gentleman - he was the only server and managed to keep everything rolling. My eggs Benedict was very good. Mimosas were flowing. But by Saturday evening, we came down for dinner at 5 and could not get service. There were 2 servers. We waited 20 minutes at the bar and simply could not get their attention. It was not busy, maybe 4 others. Another customer sitting by us at the bar said “you’re about to lose customers here” to no reaction. So we went to next door to Sullivan’s in the Westin. (Fabulous btw). Sunday morning despite having paid for the breakfast vouchers at Indigo, and despite the restaurant supposed to open at 6:30 am, it was not open. Desk staff just said “kitchen malfunction”. We had to catch a flight and could not wait the 2-3 hours. This restaurant is tied to the Indigo which I can’t recommend.. that’s a...

Is there a certain time food menus are distributed to guests sitting at the bar? All I know is, my friend and I came to this establishment on Friday a little before 6:30 pm. No one was there. The bartender let us know it was only bar seating since there was limited staff. Ok cool. We order our drinks (since we only had a drink menu) honestly I thought maybe they didn’t serve food.

Until… an older white woman came into the bar and was given drink and food menus. But ok… the other white guy at the bar was only given a drink menu. Was he asked if he wanted a food menu? Idk, all I know is, we weren’t given a food menu.

Then… that same white woman, got up from the bar and moved her seat into the general seating area… after we were told “only bar seating due to limited staff.”

I can’t help what I notice. Even if food started at a certain time, we were never offered a food menu or asked.

Anyway, i feel we may have been judged by our dress. That’s ok, the nurse and finance professional won’t be back 🙂.

The...