Streetside @ shelby — Restaurant in Detroit

Worst customer service ever. Came in with no reservations on a Friday at 6pm. There were 4 of us so we expected a wait. We were told it would take 30-45 minutes but the hostess. Great no problem we go to the waiting area upstairs. At the time there was a party of 3 in front of us. After 45 minutes 2 people from our party went to check on how much longer after seeing at least 30 parties of 2 enter the bar and be seated. We were told “another 30- 45 minutes” which ok we will wait but this time we waiting in front of your face just waiting. By 7:50 we asked to speak with manager after the main HOSTESS WHO STARED US IN THE FACE HAD NOTHING TO SAY. After waiting for hours with no text or anything the manager decided to say “sorry we usually don’t take walk-ins on the weekend.” So why let us wait for 2 hours when there was no line? The customer service is abysmal. How do you expect to keep any customer happy when you let them wait for hours with NO COMMUNICATION?? Make it make sense. As someone who worked as a hostess telling customers what the situation is KEY!! The hostess had unique glasses with half a frame and the manager was no help. As 4 gainfully employed nurses with disposable income ON VACATION I hope they knows their decision to act like we don’t matter cost them a nice bill. 10 out of 10 DO...

It saddens me that I cannot give two different reviews to reflect my two totally different experiences in one day. Was told by friends how great their experience was. And honestly, my first interaction with the young female barista was just that! She was pleasant and had great customer service by explaining the different drinks. So much so that I returned a few hours later to grab another latte to hit the road and also use the bathroom, but wanted to use the bathroom first. My exact words were, “I’m going to use the restroom right quick. Is that okay with you?” The young male barista replied, “Bathrooms are for paying customers.” I asked again if I could just use the restroom right quick. Barista repeated himself. I quickly decided that I’ll take my...

Loved the place, had some of the best coffee balance I have had of late, especially with ristretto rather than traditional espresso in the drink I had. There is minimal seating for the coffee shop but if you come at another time, there's a bit more there than you might expect. Planning on coming back soon. Wish the in house coffee cups had handles.

Came back to the bar and restaurant portion for libations and a bit of a bite. Portion sizes were more than reasonable and the cocktails were expertly crafted and incredibly delicious. This isn't the place I would come to for a larger group, the vibe is definitely more intimate. Lovely place to come to for a...